Talent.com
Trinity Western University
Frontline Technical Support Analyst at TWUTrinity Western University • Winnipeg, Canada
No longer accepting applications
Frontline Technical Support Analyst at TWU

Frontline Technical Support Analyst at TWU

Trinity Western University • Winnipeg, Canada
10 days ago
Job type
  • Full-time
Job description
Become a Frontline Technical Support Analyst at Trinity Western University, providing essential Tier 2 support to users across the campus. Manage service requests and operational tasks in a supportive Christian environment.

In this dynamic role, you'll monitor incidents and deliver effective solutions to enhance the user experience. You'll support various services, including user account management and software access, all while upholding the university's commitment to service excellence.

Key Responsibilities: • Resolve technical issues and service requests effectively • Provide respectful, solution-oriented support • Escalate issues as necessary to stakeholders • Oversee phone systems and service configurations • Maintain and update service documentation

Requirements: • 2-3 years of IT support or customer service experience • Strong communication and troubleshooting skills • Experience in managing requests in ticketing systems • Familiarity with SaaS tools and service desk principles • ITIL Foundation certification is a plus

Bring your dedication to quality service to Trinity Western University and make a meaningful impact on the community. #J-18808-Ljbffr
Create a job alert for this search

Frontline Technical Support Analyst at TWU • Winnipeg, Canada

Similar jobs

Customer Support Administrator at SecurTek

SaskTelWinnipeg
Full-time +1

Join SecurTek as a Customer Support Administrator in Winnipeg, MB, where you'll provide essential support for alarm signals and emergency dispatch.Your data entry and customer service skills will b... Show more

 • Promoted

Lead Platform Engineer at Semrush

SEMrushWinnipeg, Manitoba, Canada
Full-time

Become a key contributor at Semrush as a Senior Integration Platform Engineer within the Sales Team.Your expertise will shape the integration and data frameworks vital for business growth.This seni... Show more

 • Promoted

Innovative Roles at Render Cloud

RenderWinnipeg, Manitoba, Canada
Full-time

Explore your potential with Render, a leader in cloud infrastructure for AI-native applications.Our open application invites driven candidates to help empower developers and shape the future of clo... Show more

 • Promoted

Bilingual IT Analyst at TELUS Health

TELUSWinnipeg, Manitoba, Canada
Full-time

Shape the future of health as a Bilingual IT Analyst with TELUS Health, working 100% remotely.Drive projects by gathering requirements and collaborating with cross-functional teams to deliver effec... Show more

 • Promoted

Senior Middleware Specialist at Shopify

TIU ConsultingWinnipeg, Manitoba, Canada
Full-time

Step into a Senior Middleware Specialist role and enhance the Shopify Plus ecommerce landscape.This position is integral for crafting integration solutions among enterprise systems.You will focus o... Show more

 • Promoted

Remote Customer Support at ForgeFit

ForgeFitWinnipeg, MB, CA
Remote
Full-time

Become a Remote Customer Support Specialist at ForgeFit and play a vital role in assisting our fitness industry partners.Provide outstanding service to ensure seamless interactions from order to in... Show more

 • Promoted

Technical Solution Consultant at OnePlan

OnePlanWinnipeg, Manitoba, Canada
Full-time

Become a Technical Solution Consultant at OnePlan, focusing on remote implementation of AI-enhanced project management solutions.Ensure clients fully utilize their strategic tools for efficiency an... Show more

 • Promoted

Full Stack Developer at Buckland

BucklandWinnipeg, Manitoba, Canada
Full-time

Elevate your career as a Full Stack Application Developer with Buckland, where your innovative software skills can transform global trade practices.Design and build scalable solutions in a dynamic ... Show more

 • Promoted

Technical Integration Specialist at Auxo

Auxo | Growth PartnerWinnipeg, Manitoba, Canada
Full-time

Elevate your career at Auxo as a Technical Integration Specialist, where you’ll connect customers to innovative AI-driven procurement solutions.This role emphasizes coding and client engagement for... Show more

 • Promoted

Technical Support Representative at Roche

RocheWinnipeg
Full-time

Roche is hiring a Technical Support Representative in Winnipeg, Manitoba, focused on customer service excellence for Core Lab instruments.You will support installation, maintenance, and on-site rep... Show more

 • Promoted

Technical Claims Analyst at Wawanesa Insurance

Wawanesa InsuranceWinnipeg
Full-time

Join Wawanesa as a Claims Technical Specialist focusing on Alberta's Accident Benefits.This hybrid role emphasizes collaboration and operational improvement in claims management.In this position, y... Show more

 • Promoted

Technical Data Analyst at Sysco

FHLB Des MoinesWinnipeg, Manitoba, Canada
Full-time

Shape data into insights with Sysco as a Data Analyst, where SQL and Excel become your tools for impactful analytics.This technical position plays a critical role in data handling and integrity.As ... Show more

 • Promoted

Skilled Deskside Support Analyst for Enterprise User Services

Compugen IncWinnipeg, MB, CA
Full-time

Join as a skilled Deskside Support Analyst, delivering premier technical support in an enterprise financial environment.Your role will involve intricate troubleshooting and hands-on support for end... Show more

 • Promoted

Bilingual Support Specialist at StarTech.com

StarTech.comWinnipeg, Manitoba, Canada
Full-time

Become a Bilingual Support Specialist at StarTech.Tackle product inquiries and solve technical issues in a fast-paced customer service environment.As part of the Customer Support Department, you wi... Show more

 • Promoted

IT Support Systems Analyst at F12

F12.netWinnipeg, Manitoba, Canada
Full-time

Join F12 as an IT Support Systems Analyst, delivering exceptional client support while developing invaluable technical expertise.Collaborate with industry leaders and expand your skills in a suppor... Show more

 • Promoted

Technical Solutions Specialist at VIAVI

VIAVI SolutionsWinnipeg, Manitoba, Canada
Full-time

Become a Technical Solutions Specialist with VIAVI, focusing on advanced telecommunications and networking.Engage with customers to provide tailored technical insights and deliver exceptional value... Show more

 • Promoted

Remote Bilingual Senior Analyst at TELUS

LifeWorksWinnipeg, Manitoba, Canada
Remote
Full-time

Influence health technology solutions as a Bilingual Senior Business Analyst at TELUS Health, working from anywhere.Drive the development of user-friendly web portals that meet diverse client needs... Show more

 • Promoted

Tech Lead for InsurTech at Zensurance

ZensuranceWinnipeg, Manitoba, Canada
Full-time

Drive technological innovation as a Tech Lead at Zensurance, a premier InsurTech focused on simplifying commercial insurance.This remote opportunity emphasizes building scalable applications.As a T... Show more

 • Promoted

Remote Enterprise Applications Support Analyst for IT Solutions

ThalesWinnipeg, MB, CA
Remote
Full-time

Elevate your career by becoming a Remote Enterprise Applications Support Analyst.Support users across a variety of applications like SAP and enhance overall satisfaction.In this full-time remote ro... Show more

 • Promoted

Technical Support Analyst at UnionWare

Valsoft CorpWinnipeg, Manitoba, Canada
Full-time

UnionWare seeks a Client Technical Support Analyst to strengthen relationships with unions.Provide technical solutions and manage ticket resolutions in a dynamic support role.Based in Winnipeg, Uni... Show more