Events & Member Services Coordinator – International Mental Health Training

ICEEFT is seeking a highly organized, people-oriented professional to join our team as Events & Member Services Coordinator. This full-time, Victoria-based position is a dual-focus role: you will serve as the lead coordinator for ICEEFT’s major events — including the 2027 EFT World Summit — while also providing essential operational support to the team, with a particular focus on member and public communications. This is a role for someone who is equally comfortable managing complex logistical timelines and writing a warm, accurate response to a therapist with a question about their membership. You bring attention to detail, a service orientation, and the kind of calm, steady reliability that keeps a small team running well. The position reports to the Executive Director and involves close collaboration with our President & CEO, as well as a close-knit Operations team. It is primarily work-from-home, with regular in-person meetings in Victoria and occasional travel. We offer a competitive salary and benefits package following a six-month probationary period, along with opportunities for growth within a respected international organization. About ICEEFT The International Centre for Excellence in Emotionally Focused Therapy (ICEEFT) is a global leader in training mental health professionals in EFT, a research-based approach that helps people build secure, lasting relationships. Founded by Dr. Sue Johnson, ICEEFT has grown into an international network spanning more than 40 countries, with thousands of therapists using EFT to transform lives. Our work bridges cutting-edge attachment science with real-world clinical practice, and our events and community bring that mission to life. Joining ICEEFT means contributing to an organization whose purpose is to help people connect more deeply — with each other and with themselves. Key Responsibilities Event Planning & Coordination - Serve as lead coordinator for the 2027 EFT World Summit and other ICEEFT events, including annual trainer retreats, board retreats, and staff retreats. Events take place in Canada and beyond. - Manage all logistics: venue sourcing and liaison, speaker coordination, vendor contracts, travel arrangements, registration, and attendee communications. - Develop and maintain detailed event timelines and project trackers, flagging risks and keeping stakeholders informed. - Coordinate pre-event planning, on-site execution, and post-event follow-up to ensure each gathering reflects ICEEFT’s values and runs seamlessly. - Support budget tracking for events in coordination with the Executive Director and President. - Research and evaluate future event venues and formats as needed. Team Support & Operations Alongside event cycles, this role contributes to day-to-day team operations across a range of areas, with an emphasis on member and public communications. - Monitor and respond to inquiries across ICEEFT’s member-facing and public-facing email inboxes, supporting our Member Services team in delivering timely, accurate, and warm responses to therapists and the public. - Coordinate volunteer teams drawn from ICEEFT’s global network to review website content and AI-enabled translations for accuracy and professional tone. - Provide general administrative and coordination support to the Operations team, including data entry, record maintenance, scheduling, and documentation. Required Qualifications - Based in Greater Victoria with availability for periodic in-person meetings. - Demonstrated experience coordinating and managing complex events or projects with multiple stakeholders. - Exceptional written communication skills, including the ability to write clearly, professionally, and with a service-oriented tone across a variety of contexts. - Strong organizational abilities; comfortable managing multiple concurrent priorities and timelines without close oversight. - Experience handling high-volume correspondence or customer/member-facing communications in a timely, warm, and supportive manner. - Proficiency with Google Workspace and Microsoft Office tools. - Willingness to travel occasionally for events, retreats, and vendor meetings. Preferred Qualifications - Familiarity with Emotionally Focused Therapy (EFT), or genuine interest in learning about it. - Experience coordinating volunteers or community contributors in a professional or academic context. - Experience with CRM systems, membership databases, or similar tools. - Comfort with project management tools and collaborative platforms (e.g., Notion, Asana, or similar). - Basic knowledge of WordPress or other content management systems. - Interest in the mental health, continuing education, or non-profit sectors. Working at ICEEFT We are a mission-driven organization committed to advancing Emotionally Focused Therapy worldwide. ICEEFT is a diverse and inclusive workplace that values collaboration, integrity, and care — the same qualities we ask of this role. We encourage candidates of all backgrounds to apply. Please submit your resume and cover letter (tell us why this role is a good fit for you) to iceefthq@gmail.com. Note: applications without a cover letter will not be considered. For more about us, visit www.iceeft.com. We appreciate all applications, but only those selected for an interview will be contacted.