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APN Consulting, Inc.
ServiceNow Technical Delivery LeadAPN Consulting, Inc. • Toronto, ON, CA
ServiceNow Technical Delivery Lead

ServiceNow Technical Delivery Lead

APN Consulting, Inc. • Toronto, ON, CA
14 hours ago
Job type
  • Full-time
Job description
Position: ServiceNow Technical Delivery Lead Location: Remote (Toronto, ON) Duration: 6+ Months Job Description - Be responsible for the end to end delivery of solutions built with ServiceNow by leveraging multiple dedicated SME teams for each technical discipline. - Work with PMO, technical SMEs, and directors/sr. managers/managers to manage client relationships and communications. - Notify project leadership of any potential escalations related to project delivery. - Be aware of the scope of the project onboarding support responsibilities for each assigned project. - Review tasks for completion; follow up and intervene as necessary. - Be aware of the overall technical scope and architecture for projects assigned; update regularly. - Review the completeness and quality of the project for work completed by team members. - Work with the tech lead for your projects to deliver documents required for the project. - Work with the implementation project manager and tech leads to plan the delivery of the project scope. - Coordinate across related workstreams both within and external to the project to identify & manage dependencies, integrations, or other critical coordination activities. - Provide status reporting for tasks into the overall project plan. - Work with tech lead, implementation project tech lead, and architect to facilitate the design of the landscape during the build phase. - Work with tech lead and to develop a working relationship with client counterpart. - Work with PMO and finance team to support financial reporting process through forecasting of resources and management of infrastructure costs. - Manage client relationship, communications, expectations, and escalations, including reporting. Qualifications - Bachelor's degree or equivalent work experience. - Minimum 5 years of experience working with ServiceNow modules such as ITSM, HRSD, SPM, IRM. This position is not hands on but requires a background in these technologies in order to lead/coordinate across multiple technical workstreams. - Minimum 5 years leading and delivering large scale, global, complex technology implementation. Experience leading teams, prioritizing work, raising risks. - Exceptional communication management skills - People management experience preferred. - Ability to work effectively in a fast-paced, multi-tasking environment. - Strong client-service skills with an ability to collaborate with team members on best practices. Consultative approach toward clients. - Sound leadership skills. Proficient Microsoft Office skills, including experience in creating professional presentations that summarize complex issues
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ServiceNow Technical Delivery Lead • Toronto, ON, CA

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