Program Manager, Operational Analytics & Governance

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work to meet the needs of our organization. Currently, employees are expected to have an in-person presence for at least 40% of their work time.

Job posting ID: 8721

Employment status: Regular full-time

Salary/Rate of pay: $114,800 - 135,100

Application deadline: 2026-05-26

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the RoleCanadian Blood Services is looking for a Regular, Full-time Program Manager, Operational Analytics & Governance to join our dynamic Operational Excellence team. The Operational Excellence team is responsible for supporting Canadian Blood Services by empowering our employees to improve their own processes, so that problems can be easily surfaced and solved for good. The Program Manager leads the Advanced Analytics portfolio and data stewardship program, providing strategic and operational support across stakeholders. Key responsibilities include managing projects, developing strategy and roadmaps, establishing data governance for supply chain, and driving continuous improvement. The role ensures alignment between analytics initiatives and business goals, supports team coordination, and monitors emerging analytics trends to enhance organizational effectiveness. Formula for Success

• Leads end-to-end program and portfolio management for supply chain analytics and data stewardship, ensuring projects are planned, executed, monitored, and reported on effectively—aligning with strategic roadmaps, managing stakeholder relationships, overseeing governance processes and tools, tracking progress, and resolving escalations to meet timelines, scope, and business objectives.
• Supports the development and execution of analytics and data stewardship strategy and roadmaps by coordinating planning activities, facilitating strategy sessions, tracking decisions and outcomes, and delivering consolidated reporting, scorecards, and insights aligned to corporate strategy and performance requirements.
• Establishes and leads the supply chain data stewardship program by aligning with business and data strategies, building and guiding stewardship teams, defining and governing data standards, implementing quality and security controls, and driving continuous improvement in data management practices.
• Leads and oversees analytics and data stewardship operational support, driving continuous improvement of processes, strengthening cross-functional collaboration, ensuring high-quality and efficient service delivery, and maintaining proper documentation and governance practices.
• Manages indirect reports, systems, and projects to achieve program goals through coaching, workload balancing, and process optimization. By establishing clear performance standards and monitoring service quality, the position ensures operational consistency and continuous improvement in alignment with corporate policies.

Desired Education and Skills

• Post secondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree in Engineering, Computer Science, Business Analytics or other technical discipline, or equivalent.
• Specializations in data science and analytics, operations research, or supply chain management will be considered.
• Professional certifications, course work and/or experience in the areas of strategy, project management, and/or risk such as Project Mangement Professional (PMP) or Program Management Professional (PgMP).
• A minimum of 5-7 years of related experience, preferably in a health care environment.
• Excellent presentation and documentation skills; able to articulate complex concepts and information succinctly with ease and high impact.
• Ability to work in a complex, adaptive learning environment.
• Ability to multi-task and deliver high-quality results under tight deadlines; continuously assess priorities and business requirements and balance between regular deliverables and priority unplanned requests.
• Ability to communicate with staff and constituencies from multiple organizations, and to work in a collaborative, consultative, and positive manner.

An equivalent combination of education, training and experience may be considered. What we Offer You

• Annual performance award up to 10%.
• Defined benefits pension plan.
• Comprehensive group health, dental and vision benefits for you and your family.
• 4 weeks paid vacation.
• Employee discounts, wellness program, professional resources.

What You Can Expect

• This role will be based at a Canadian Blood Services location and expected to have an in-person presence for at least 40% of the time/2 days of the week.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours a day. Additional hours may be required depending on project requirements.
• Occassional travel may be required to attend meetings/workshops.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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