Senior Systems Analyst

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

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Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview
Reporting to the Manager of Education Technology, the Senior Systems Analyst is responsible for the design, development, deployment, and ongoing support of custom web-based applications serving students, faculty, and administrative staff at a higher education institution.

This position organizes and performs the installation and maintenance of servers, storage devices, and maintenance applications. This position validates that various system components accomplish defined functions and meet requirements. This position researches, documents, and promotes understanding of new business requirements and proposed technological solutions. This position establishes project schedules, identifies challenges, ensures assigned projects follow schedule, and informs stakeholders of any deviations. This position directs, allocates, and supervises the work of other staff.

The successful candidate will be required to independently assume and transition between the responsibilities of Developer, Business Analyst, Quality Assurance Analyst, and Project Manager within the same engagement. This role operates with minimal supervision and requires demonstrated ability to self-direct across all four disciplines.

Job Description

What you will do
• Organizes and performs the installation and maintenance of servers, storage devices, and maintenance applications.
• Designs, codes, tests and debugs programs or application software, and analyzes and revises existing system logic as necessary.
• Validates that various system components accomplish defined functions and meet requirements.
• Researches, documents, and promotes understanding of new business requirements and proposed technological solutions.
• Identifies enhancements to existing systems, defines problem areas, develops viable solutions, and determines cost benefits of recommended solutions.
• Develops and implements new development lifecycle practices to keep up with industry best practices.
• Modifies procedures and documents all program changes.
• Establishes project schedules, identifies challenges, ensures assigned projects follow schedule, and informs stakeholders of any deviations.
• Directs, allocates, and supervises the work of other staff.
• Translates business requirements into technical specifications, system designs and actionable work plans.
• Designs solutions to be implemented by other developers.
• Creates detailed and complex queries and reports to support business requirements and information needs.
• Other duties as required in support of the department and/or unit.

Required Education
• Four-Year Bachelor Degree or equivalent in computer science or engineering preferred. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience
• More than 5 years of experience.
• Experience in cloud computing environment considered an asset (e.g., Platform-as-a-service (PAAS), Infrastructure-as-a-service (IAAS), Software-as-a-service (SAAS), etc.).
• Experience with programming languages considered an asset (e.g., C, C++, C#, Objective-C, Java, Python, ASP, Perl, .NET, HTML5, CSS, Assembler, FORTRAN, etc.).
• Experience integrating test automation with Azure DevOps, Jenkins, GitLab CI or similar is considered an asset.
• Experience with designing and implementing solutions leveraging Microsoft 365 applications and services, such as SharePoint Online, Exchange Online, Microsoft Teams and Teams Voice, and Power Platform components considered an asset.
• Experience with data architecture, higher education data taxonomy, and/or business processes considered an asset.
• Experience in integration technologies, methods and capabilities considered an asset (e.g., REST, SOAP, API etc.).
• Experience in planning and/or managing projects considered an asset.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements
• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or significant work experience.
• Provide expert advice, guidance and consultation on highly complex issues and/or the where outcome may be contentious.
• Interaction with others requires highly developed interpersonal skills to effectively persuade, negotiate, counsel, and/or consult.
• Adapt messages to meet the different needs of different audiences.
• Manage own work, train and review the work of the team to see commitments through to completion.
• Set work priorities and direction, supporting the unit and department in achieving goals and objectives.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Lead team and project meetings and develop team/unit and departmental project plans.
• Lead procedural or technological change within a unit or across broader university functions.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Anticipate complex challenges to ensure activities are completed on time.
• Effectively leverage relevant data as input to making decisions.
• Appropriately assess risks before making a decision.
• Comprehensive understanding of what sexual violence, harassment and discrimination are, and their varying effects on diverse members of the community.
• Question and take appropriate steps to address attitudes, macroaggressions and other behaviours which are discriminatory. Acknowledges and respects diverse cultural traditions, abilities and beliefs.
• Assess the suitability of job candidates and recommend the most appropriate person for hire.
• Evaluate employee performance and decide on appropriate training, coaching and development plans to assist employees in reaching career goals.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities.