Proudly Canadian. Driven by Purpose. Rooted in Care.
Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.
Service Desk Analyst – Victoria, BC
Working with a team you will be part of ensuring the ongoing success of Western through supporting our business with their technology needs.
Reporting to the Team Lead, User Experience, the Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and software) and incidents. You will also be accountable for trouble shooting and diagnosing client incidents.
Here is what a typical day looks like
The value you bring
Role Details
Why Western?
Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.
Highlights include:
Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact or visit our .
Our Human First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team.
Ready to Apply?
If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.
Service Desk Analyst • Victoria, British Columbia, Canada
Blastworks is seeking a skilled, positive, and passionate Senior Data Analyst to join our dynamic team.The successful candidate is responsible for analyzing large datasets and presenting actionable... Show more
Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more
Step into the role of a Senior Technical Analyst specializing in security tools and operational technologies.Your efforts will ensure robust security measures for patient and staff safety across he... Show more
At VertiGIS, we build powerful GIS software.Our portfolio of products, solutions, and services enhance the capabilities of leading mapping software, most notably Esri’s ArcGIS.For decades, professi... Show more
Customer Service and Office Administrator.Pay or shift range: $48,000 CAD to $52,000 CAD.The estimated range is the budgeted amount for this position.Final offers are based on various factors, incl... Show more
Configuration Management Specialist (Permanent) – Victoria, BC.Expected Salary: $67,021 to $87,965.Support the configuration-management infrastructure for a large Naval program to meet customer obl... Show more
Drive technology transformation as a Senior Technology Operations Analyst at EY, specializing in AMS EC SuccessFactors.Lead high-impact projects, mentor staff, and ensure excellence in technology o... Show more
Provides advanced technical support for healthcare software, focusing on SQL Server databases and complex interoperability workflows (HL7, FHIR, APIs).Troubleshoots performance, stability, and data... Show more
Take the next step in your career as a Senior Technical Business Analyst with MatchBox Consulting Group in Greater Victoria, BC.This hybrid position emphasizes collaboration in the public sector.In... Show more
Enhance operational strategies as a Revenue Operations Analyst.Leverage your analytical skills to optimize workflows and improve lead management in a remote-first setting.This role focuses on desig... Show more
Acturis is a leading Software-as-a-Service provider for general insurance.Founded in 2000, we have grown exponentially over the past 20 years.To date, more than 95,000 individuals, in over 40 count... Show more
This position is covered under the HEABC wage levelling.Please note the wage is currently being adjusted and topped up by the government and the displayed wage is therefore reflective of such initi... Show more
We’re thrilled to introduce the.Middle Market Diversified Industries teams.Cohort Experience – Grow with a group of high‑performing peers.Hands‑On Learning – Apply skills through real‑world work.Co... Show more
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible full-time or part-time remote mar... Show more
British Columbia Investment Management Corporation (BCI) offers an exceptional opportunity to work at a world-class organization while living in a west coast setting.March 31, 2025, British Columbi... Show more
Support Acturis Canada as a Technical Support Analyst, focusing on providing exemplary customer service while embracing technology in a hybrid work environment based in Victoria.In this analytical ... Show more
About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive.W... Show more
Seeking an experienced backend developer for stream processing and distributed systems in a remote role, leading engineering and product development efforts. Show more
Seeking a Platform Engineer with ServiceNow expertise for a 15-month fixed term role in Victoria or Vancouver, BC.Responsibilities include platform deployment, enhancement, and roadmap development ... Show more
BCI seeks a Senior Platform Engineer to enhance our Atlassian ecosystem, focusing on Jira and Confluence in Victoria or Vancouver.Lead technical improvements and drive automation for high user qual... Show more
