Job descriptionOur client, a top transportation company specializing in local, national, and cross-border services, is seeking a Dispatch/Operations Coordinator. In this role, you’ll manage freight movements, book trucks, plan routes, and ensure timely, cost-effective service. You/'ll coordinate with vetted carriers, resolve issues, and maintain high service standards to support our commitment to reliability and customer satisfaction. Responsibilities - Serve as the primary point of contact for a designated portfolio of customers, ensuring efficient and timely movements that meet their specific needs. - Coordinate inbound and outbound freight, managing daily priorities and weekly transportation targets. - Independently book trucks and plan routes; familiarity with dispatch software, DispatchMate preferred. - Ensure carrier compliance with company policies and procedures; negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction. - Communicate with carriers and customers to resolve discrepancies, and manage logistics activities including obtaining shipment rates, negotiating with service providers, tracking shipments, and addressing quality, quantity, and schedule issues. - Verify and troubleshoot issues in shipping or customs documentation, including PODs, BOL, and carrier confirmations. - Proactively communicate service risks to customers and provide resolution requirements. - Familiarity with North American geography and proficiency with basic computer functions; aptitude for learning new software quickly. - Demonstrate problem-solving and decision-making skills, with the ability to work both independently and as part of a team. Qualifications - 3-5 years of experience in the transportation industry, including dealing with FTL and LTL shipments. - Ability to manage a fast-paced, high-volume workload and multi-task effectively. - Excellent written and verbal communication skills; bilingual English and French preferred in order to communicate effectively with all customers across North America. - Ability to understand, write, and effectively present instructions, correspondence, and memos. - Adaptability to changes in the work environment. - Accurate data entry skills and attention to detail. - Dependability and strong problem-solving abilities. - Ability to work well in both team settings and independently. - Effective decision-making skills and practical understanding to follow instructions. - Ability to perform basic calculations, such as linear footage. - Ability to address problems involving several concrete variables in standardized situations. - Education/Experience: - Minimum high school diploma required. - Brokerage or Trucking experience is an added bonus. Job Benefits - Parking on site - Health Plan - Additional Bonus/Commission structure