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Momentum Financial Services Group
MFSG Omnichannel Solutions DirectorMomentum Financial Services Group • Winnipeg, Canada
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MFSG Omnichannel Solutions Director

MFSG Omnichannel Solutions Director

Momentum Financial Services Group • Winnipeg, Canada
5 days ago
Job type
  • Full-time
Job description
Join MFSG as the Director of Service Delivery & Omnichannel Solutions, based in Toronto. Lead strategic operations that elevate service performance across varied support channels including voice, chat, and email.

This role demands deep expertise in service delivery and IT operations with a minimum of twelve years of experience. As Director, you'll oversee the development and implementation of the enterprise service delivery strategy, ensuring resilience and continuous improvement in day-to-day operations. The position involves leading high-performing teams and engaging with executive stakeholders across multiple functions.

Key Responsibilities: • Lead omnichannel service delivery and operational strategy • Ensure performance through effective SLA/SLO management • Drive change management and incident resolution practices • Develop actionable insights from operational data • Collaborate with IT and business leaders for priority alignment

Requirements: • 12+ years in service delivery or IT operations • 5+ years of senior leadership experience • Expertise in ITSM and omnichannel solutions • Strong vendor management abilities • Relevant certifications including ITIL v4

Leverage your service delivery acumen to shape the future of omnichannel solutions at MFSG. #J-18808-Ljbffr
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MFSG Omnichannel Solutions Director • Winnipeg, Canada

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