Retail Operations Manager

About Us:

At our company, we are driven by a singular purpose: to create superior products that honour tradition, foster innovation, and embody the spirit of progress. In this role, you will be pivotal in shaping and delivering products that resonate deeply with our customers, celebrating what Western spirit means to them.

We take pride in crafting products that pay homage to the trailblazers who have forged the path before us, while also inspiring and equipping the next generation to chart new frontiers. As part of our team, you’ll have the opportunity to blend respect for time-honoured traditions with a forward-thinking mindset, ensuring our offerings remain authentic and innovative.

If you’re passionate about creating products that ignite enthusiasm, celebrate heritage, and inspire progress, we invite you to join us in bringing the Western spirit to life for our customers.

Position Overview:

Alberta Boot Company and Cody & Sioux are seeking a hands-on, solutions-driven Retail Operations Manager to support and elevate retail operations across all store locations. This role is ideal for an operator who thrives in fast-paced environments, enjoys solving problems in real time, and is passionate about improving systems, processes, and customer experience.

This is not a desk-only role. The Retail Operations Manager will work directly with stores, support frontline teams, travel between locations as needed, and play a key role in driving operational excellence, retail consistency, and business growth.

The successful candidate will bridge Retail, Operations, ERP/POS Systems, Facilities, Inventory, and Customer Experience while helping modernize and scale the organization.

Key Responsibilities:

• Provide hands-on operational support to retail stores, including daily operations, issue resolution, and maintain operational continuity across locations.
• Troubleshoot and resolve POS, ERP, payment terminal, inventory, and other operational system issues while supporting inventory accuracy, transfers, replenishment, and stock management.
• Coordinate facility-related needs including maintenance, repairs, signage, fixtures, operational readiness, and procurement of store supplies and materials.
• Support store openings, relocations, pop-ups, events, and seasonal initiatives through on-site operational execution and regular travel between retail locations.
• Partner with Retail Leadership and cross-functional teams to maintain operational standards, streamline communication, and support scalable retail operations.
• Develop, document, and maintain SOPs (Standard Operating Procedures) while identifying operational inefficiencies and implementing process improvements.
• Support ERP, POS, retail technology, and omni-channel workflow enhancements to improve productivity, inventory visibility, transaction accuracy, and customer experience.
• Analyze operational trends, store feedback, KPIs, and reporting to identify opportunities for improvement and support initiatives that drive operational consistency, sales conversion, customer satisfaction, and overall employee experience.
• Assist in evaluating and implementing new technologies, automation opportunities, and scalable operational structures to support business growth.

Qualifications & Skills:

• 3–7+ years’ experience in Retail Operations, Store Operations, Multi-Unit Retail, or a similar operational role.
• Strong understanding of retail workflows, inventory management, and customer experience.
• Experience working with POS systems, ERP systems, and operational troubleshooting.
• Highly organized with strong problem-solving and execution skills.
• Comfortable operating in fast-paced and evolving environments.
• Strong communication and interpersonal skills.
• Ability to balance strategic thinking with hands-on operational execution.
• Experience creating SOPs, operational documentation, and process improvements is considered an asset.
• Experience in apparel, footwear, western lifestyle, manufacturing, or specialty retail is preferred.
• Willingness to travel between store locations as required.

Why Join Us:

• Be part of a brand deeply rooted in western heritage and community.
• Collaborative, entrepreneurial environment where ideas are valued.