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Royal Service Agent, Part-TimeFAIRMONT • Vancouver, British Columbia, Canada
Royal Service Agent, Part-Time

Royal Service Agent, Part-Time

FAIRMONT • Vancouver, British Columbia, Canada
14 days ago
Job type
  • Part-time
Job description
Job Description

  • Provide professional, friendly, and engaging service at all times.
  • Handle all external and internal calls, either by redirecting or assisting the caller.
  • Take ownership of the caller’s request and ensure timely follow-up in accordance with hotel standards.
  • Respond promptly and professionally to all Room Reservation, Rate Offering, and Hotel Information inquiries via telephone and email.
  • Accurately record reservation details in the Property Management System (Property Manager).
  • Monitor and manage the 'Royal Service' platform and respond to guest Kipsu text messages.
  • Maintain a solid working knowledge of all hotel departments, particularly Housekeeping, Front Office, and Engineering.
  • Serve as a liaison for guests, providing information on all hotel services.
  • Handle and distribute faxes, voice messages, and written messages for internal and external guests.
  • Be fully familiar with the hotel’s emergency procedures.
  • Adhere to department policies, procedures, and service standards.
  • Comply with all safety policies.
  • Other duties as assigned.

Qualifications

  • Minimum one year of recent experience (within the last five years) in a switchboard/front office role at a hotel of similar size and service standards.
  • Impeccable grooming and presentation.
  • Fluency in both verbal and written English.
  • Strong interpersonal and communication skills.
  • Excellent telephone etiquette and voice.
  • Strong typing, clerical, and organizational skills with attention to detail.
  • Computer literate in Microsoft Window applications; previous experience with Opera Cloud, Micros, Open Table, and Kipsu text messaging system is an asset.
  • Strong knowledge of Vancouver is a plus.
  • Ability to manage multiple priorities and work well under pressure.
  • Willingness to work flexible shifts, including nights and weekends.
  • Passion for guest service, with prior customer service experience preferred.
  • Physical Aspects of Position (include but are not limited to):
    • Frequent sitting throughout shift
    • Occasional standing, kneeling, pushing, pulling, lifting


Additional Information

Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Royal Service Agent, Part-Time • Vancouver, British Columbia, Canada

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