Operations Supervisor

COMPANY OVERVIEW: Canpar Express is a subsidiary of TFI International, a key player in Canada’s logistics sector. Canpar, founded in 1976, specializes in small parcel delivery with over 1,700 employees and 55 terminals nationwide. Contributes to TFI’s annual revenue exceeding $10 plus billion (CAD). We leverage a vast network to deliver efficient and reliable services across the country, emphasizing customer satisfaction and operational excellence. POSITION SUMMARY: The Supervisor provides “hands-on” proactive management of the employees engaged in the daily handling of packages and freight, within prescribed policies and time frames. This is a permanent position and is responsible for the daily operations of Canpar Express in Thunder Bay, Ontario. Competitive salary and benefits are offered to the applicant who can demonstrate strong leadership characteristics, proven dependability, resourcefulness and customer service care. The successful applicant for this position will require the following skills and attributes: - Competent with Excel Spreadsheet data analysis, Outlook 365, and Windows Word. - Strong communication and writing skills. - Excellent time management and organizational skills. - Confident critical thinker who can allocate labor resources to quickly address changing workflow and volumes throughout the shift. - Able to work in a fast paced and hectic work environment. - Able to multitask and solve problems in a team atmosphere to reach all goals and targets. - Able to lead and motivate large groups of employees to complete multistep tasks accurately and on time within a Unionized work environment This supervisor position reports to the Operations Area manager for direction, support, and guidance. On the job training is provided as needed and follow-up coaching/mentoring through face-to-face meetings with your manager and or conference calls are all part of the continuing onboarding that you will receive while working in this position. MAJOR ACTIVITIES/RESPONSIBILITIES: - Recruits, orients, trains, schedules, manages, and recommend discipline/coaching and training for all operations staff. - Establishes/implements productivity, quality, and cost measurements & strategies to achieve desired operational results. - Establishes/maintains a proactive safety program in compliance with legislative requirements, company policies, and the collective agreement. - Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures. - Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WCB reports, load quality), equipment management. - Ensures successful implementation & continued application of scanning technology. - Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff. - Ensures sufficient staff resources, materials and supplies on hand always. - Maintains equipment in safe, efficient operating condition always. Schedules maintenance. - Investigates employee concerns, prepares written replies and liaisons with the Manager, Employee Relations & Hub Manager re: final responses. - Establishes/maintains a proactive security program to safeguard the company’s physical assets. - Identifies/tracks/adjusts operation to meet delivery and pick up standards by auditing & measuring productivity (KPI). - Reorganize operations as necessary to meet operation changes & emergencies. - Addresses Customer complaints in a professional, expedient manner. - Miscellaneous duties/tasks as assigned. ACCOUNTABILITIES/RESULTS: - 100% on time deliveries and p/u’s daily. - Identify and address root causes (not just treat symptoms) of service failures - Ensure targets are met daily with respect to productivity and service levels - Diagnose root cause and implement necessary corrective actions to correct all failures - Day to day Hiring and staffing of all positions - Ensure compliance with company policy and procedures are met by staff. - Improve/reduce operational costs. - Reduce WSIB claims through coaching/mentoring and Health and Safety Training MINIMUM QUALIFICATIONS: - Excellent interpersonal skills. - No Criminal Record (for which a pardon has not been granted) - Must have a clean driver’s abstract - Proven communication skills - written & oral - Demonstrated leadership, analysis & problem-solving skills - PC skills (Basic Word processing & spreadsheet analysis) - Demonstrated drive, initiative & flexibility to ensure task completion - Demonstrated time management, organization skills and excellent people skills - Manage multiple activities/deadlines/reports - Demonstrated leadership skills - Demonstrated ability to be assertive and respectful while ensuring compliances are met PREFERRED QUALIFICATIONS: - The following are preferred qualifications, but not mandatory requirements. - Warehouse operations and Employee management experience in courier or closely related industry - Prior working experience with quality/process improvement initiatives - Working experience with scheduling and meeting deadlines and solving problems on the run - Proven ability to work through employees, training, and process/policy to attain goals - Ability to thrive and work effectively in a fast paced and sometimes hectic work environment TO APPLY: Interested applicants who meet the above criteria should send their resume to: Palak Khullar via email at: pkhullar@canpar.com citing “Thunder Bay Operations Supervisor” in the subject line. We would like to thank all applicants in advance for their interest, however only those who meet the above qualifications will be contacted. Canpar Express is committed to Employment Equity and encourages applications from all qualified women and men, including aboriginal peoples, persons with disabilities and visible minorities