User Experience Researcher

Join the Thomson Reuters UX Research team and help shape products used by customers around the world. Thomson Reuters supports critical industries through news, information, and technology solutions that help uphold the law, power commerce, and support informed decision-making globally. As a Sr. User Experience Researcher, you will lead and execute user research initiatives across a broad range of experiences and platforms. Your work will help teams better understand user needs, pain points, and behaviors to drive informed product and design decisions. This role plays a key part in shaping user-centered experiences and improving how customers interact with Thomson Reuters products and services. Our customers range from entrepreneurs and small businesses to large enterprises and government organizations. They rely on intuitive, effective products that support complex workflows and business-critical tasks. About the Role As a Sr. User Experience Researcher, you will: - Determine and recommend the most effective user-centered research approaches (qualitative and quantitative) to address business goals and product challenges. - Lead foundational and generative research initiatives to better understand user needs, workflows, and problem spaces. - Conduct discovery research to inform UX and product design decisions. - Develop user journeys, personas, and workflow analyses. - Synthesize qualitative and quantitative findings into actionable insights that influence product strategy and design direction. - Establish, monitor, and report on UX metrics and product experience scorecards. - Collaborate closely with UX designers, product managers, developers, content writers, and other stakeholders within an Agile development environment. - Partner with cross-functional teams to advocate for user-centered design and evidence-based decision-making. - Drive research projects independently from planning through execution and delivery. - Stay current with evolving UX research methods, tools, and best practices. - Mentor and support other UX Researchers as needed. About You You are a strong fit for this role if you have: - Master’s degree or higher in Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or a related field - OR equivalent practical experience. - 5+ years of UX research experience, or 8+ years of related experience in lieu of a degree. - Experience conducting UX research within B2B SaaS environments. - Strong experience with foundational/generative research methods, qualitative research, and workflow/task analysis. - Experience conducting both qualitative and quantitative research throughout Agile product development cycles. - Experience leveraging analytics and data insights to inform UX research direction is considered an asset. - Strong analytical, critical thinking, and problem-solving skills. - Ability to independently plan, prioritize, execute, analyze, and communicate research findings across a variety of business contexts. - A strong advocate for user-centered, evidence-based product development while balancing business objectives. - Excellent verbal and written communication skills with the ability to influence stakeholders across technical and non-technical teams. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The pay range that the employer in good faith reasonably expects to pay for this position is $49.40 - 59.40/hr CAD. This posting is for an existing vacancy. Our optional benefits can include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.