Bilingual Trade Services Administrator

Bilingual Trade Services Administrator 3 Bilingual Positions Available Location: Vancouver, ON Candidates MUST work Eastern Time Zone business hours everyday if living in Vancouver Environment: Hybrid - Currently 1 day/week in the office, soon to be 2 days/week, typically Mon & Tues Can go up to 3 times we week. Days: Monday to Friday Shifts: Pacific Standard Time: 7:00 am to 4:00 pm , 7:00 am-3:00 pm, 7:30am – 3:30pm or 8:00 am to 4:00 pm Shifts: Eastern Standard Time: 9:00 am – 5:00 pm - 30-minute lunch Salary: up to $55,000 CAD annually. Type: Contract Reporting: Reporting to the Supervisor, Trade Services Company Overview: Our client is focused on improving Canadians’ financial well-being. They are an investment services provider for the Canadian financial industry, valuing leadership, innovation, partnership, responsibility, and community, and our culture sets them apart. Perks: Here, you will find a dynamic and inclusive culture that rewards innovation and celebrates success. Here are a few things that set us apart: - Competitive compensation package that rewards and recognizes individual contributions - Excellent health, dental and insurance benefits to meet the diverse needs of our employees - Generous vacation time, fitness benefit, parental leave top-up options - Matching contributions to our retirement program - Commitment to the continuous improvement of our staff through learning & development and an education assistance program - Regular social events to foster teamwork The Opportunity: We’re looking for a Bilingual Trade Services Administrator to join our Trade Services team. The Bilingual Trade Services Administrator is responsible for the processing and settlement of mutual fund trades and GIC’s, completing trade corrections, adhering to regulatory standards and internal standards to meet necessary deadlines and using reasonable judgement to resolve problems in their daily tasks. What we are looking for: - Service – You put your clients’ needs first. You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that become a trusted advisor and partner - Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes - Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization Responsibilities: - This role is a problem solver, resolving transactions and trade-related issues with mutual funds - The team handles trade transactional functions for all platforms - Ensure daily settlement totals match the central depository - Maintain daily settlement reports, and request money movement for transaction settlement - Monitor rejections for trades and transactions, identify any issues and correct them on the system or advise the Credit Union of the corrections required - Process GIC purchases, settlements, reconciliations and maturities - Process Pool fund trades and settlements within specified SLAs - Review and complete financial and non-financial adjustments - Review requests for completeness and accuracy, communicating with internal and partner staff to verify and confirm details if necessary - Communicating with Mutual Fund Companies via Letter of Indemnity, email, or phone call, to correct and resolve issues - Respond to faxes received from Fund Companies and Credit Unions in a timely manner - Respond to queries from other departments in a timely manner - Support external and internal partners using the most efficient processing methods and recommending solutions for timely and accurate issue resolution - Includes clearing and settlement for mutual funds, segregated funds, GICs, pooled funds. Looking after trade adjustments and responding to escalated enquiries - Fixing mistakes by advisors or other departments or rejections that come back from fund companies. Receive issues via Dataphile, emails, and OSM (our internal problem log application) - Each issue requires gathering details from others to determine the resolution and communicating with other internal departments and external fund managers to resolve problems - Includes writing letters, emails, phone calls with 3rd parties as appropriate and taking calls from financial advisors Qualifications: Your experience and skills: - Fluency (written and spoken) in English and French is required to effectively communicate with partners, clients, and colleagues across Canada - Post-secondary education or professional development in a related field is an asset - Minimum 1 years’ experience in the Operations team of a Financial Services firm, preferably Transaction Services related - Successful completion of the Canadian Securities Course or IFIC Operations course would be an asset - Dataphile, Fundserv, and Capital Markets experience is an asset - Ability to work independently to achieve the required objectives, within company and regulatory requirements - A creative and adaptable approach to solving problems - Self-motivated and results driven - Strong attention to detail and accuracy - Proven ability to work well under pressure and in a fast-paced environment - Strong customer service orientation - Strong organizational, time management and administrative skills - Proven decision-making, prioritizing, and interpersonal skills with the ability to establish and maintain effective working relationships with various levels of management and staff - Intermediate Excel and Microsoft Office Knowledge