Sr. Manager, Patient Recruitment Operations - Reverba Global

We are open to candidates is the following Canadian provinces: ONT, AB, QC, MB

Help elevate real patient voices and amplify the experiences that move healthcare forward

At our company, we believe the real patient experience deserves to be heard, understood, and elevated. We partner with healthcare and pharmaceutical organizations to identify patients and caregivers who are inspired to share their personal healthcare journeys in meaningful, compliant, and impactful ways.

We are looking for a Sr. Manager, Recruitment Operations to lead the processes, partnerships, data, and campaign execution that help us connect with patient and caregiver Advocates. This role is ideal for a highly organized, detail-driven operations and project management professional who thrives at bringing structure to complex work, building strong relationships, and finding creative ways to reach healthcare consumers.

You will serve as a trusted partner to internal teams, vendors, and external partners while overseeing recruitment efforts from intake through completion. You will help refine existing workflows, develop new processes, manage data and reporting, and ensure recruitment campaigns are executed with precision, care, and a strong drive for results.

What You’ll Do

As the Sr. Manager, Recruitment Operations, you will play a central role in helping internal teams deliver recruitment solutions for pharmaceutical clients. Your work will directly support our ability to identify and engage patients and caregivers whose stories can educate, inspire, and create connection.

In this role, you will:

• Serve as a primary point of contact for internal teams seeking recruitment support for patient and caregiver Advocate initiatives.
• Manage recruitment campaigns from intake through completion, ensuring timelines, budgets, deliverables, and stakeholder communications stay on track.
• Conduct or oversee research to identify the best recruitment channels, audience targeting inputs, and outreach opportunities.
• Partner with internal teams, vendors, and external partners to launch, monitor, and optimize recruitment campaigns.
• Manage vendor and partner relationships, including onboarding new partners and maintaining clear communication across all stakeholders.
• Review externally facing creative assets and screening materials to ensure they align with recruitment goals, target audiences, and quality standards.
• Oversee recruitment tracking and reporting, including leads, conversion rates, channels, clients, conditions, and campaign performance.
• Build, refine, and maintain high-quality data sets using tools such as Excel and/or Smartsheet.
• Bring structure and process improvements to workstreams, systems, reporting, and campaign operations.
• Manage recruitment budgets and provide timely updates to internal stakeholders.
• Support a high standard of internal and external customer service throughout every phase of recruitment.

What You’ll Bring

We are looking for someone who is both strategic and hands-on. You enjoy solving operational challenges, managing details, improving processes, and collaborating with a wide range of stakeholders.

The ideal candidate will have:

• 3–5+ years of project management, operations, recruitment, marketing, advocacy, agency, or equivalent experience.
• A college degree in any field.
• Strong proficiency with Excel and/or Smartsheet, including experience creating, maintaining, and auditing data sets with exceptional attention to detail.
• Experience managing vendors, partners, direct reports, teams, or cross-functional stakeholders.
• A working understanding of traditional and digital marketing methodologies, along with curiosity and creativity in exploring new ways to reach healthcare consumers.
• Strong organizational skills and the ability to manage multiple workstreams, timelines, and priorities.
• Excellent written and verbal communication skills.
• Confidence working with data, reports, budgets, processes, and campaign performance metrics.
• A track record of bringing clarity, structure, and order to complex or evolving work.
• A collaborative mindset and a commitment to providing outstanding service to internal and external partners.

Experience with biopharmaceutical clients, healthcare communications, advocacy relations, public relations, agency environments, patient recruitment, or patient privacy requirements is very helpful.

Why You’ll Love Working Here

You will join a mission-driven team focused on elevating the voices of patients and caregivers in ways that are authentic, respectful, and impactful. Your work will help ensure real healthcare experiences are represented with care and purpose.

We offer:

• Meaningful work connected to patient and caregiver storytelling.
• A collaborative, inclusive culture where diverse perspectives are valued.
• Opportunities to improve processes, shape workflows, and make a visible impact.
• Cross-functional exposure to teams working across healthcare, advocacy, marketing, and client services.
• A role that blends strategy, operations, data, relationship management, and creative problem-solving.
• A supportive environment where curiosity, accountability, and continuous improvement are encouraged.
• Competitive compensation and benefits.
• Flexibility and respect for work-life balance.

Who Should Apply

If you are a detail-oriented project manager, operations leader, campaign manager, vendor manager, or marketing professional who is excited by the opportunity to support patient-centered work, we would love to hear from you.

Benefits & Perks

Medical, Dental, Vision, Health Care Spending Account, STD, LTD, Life Insurance, EAP, Pet Insurance (ONT Only), GRSP, Paid Time Off, Holidays, Sick pay, work-from-home allowance, and anniversary rewards.

Compensation noted on this post is in CAD currency. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Our Commitment to Inclusion

Reverba committed to creating a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic characteristics, marital or family status, veteran or military status, or any other status protected by applicable local laws.

We believe diverse perspectives strengthen our ability to deliver meaningful impact across healthcare and life sciences, and we encourage candidates from all backgrounds to apply.

Apply today and help us elevate and amplify the real patient experience.