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Manitoba Hydro
Lead for Application Support OperationsManitoba Hydro • Winnipeg, Canada
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Lead for Application Support Operations

Lead for Application Support Operations

Manitoba Hydro • Winnipeg, Canada
14 days ago
Job type
  • Full-time
Job description
Join Manitoba Hydro as the Application Maintenance Services Lead, driving day-to-day application support and vendor management. Ensure optimal service delivery and operational excellence.

As part of the Enterprise Information Systems Department, you will manage internal application support teams and coordinate with Managed Services Providers. Your leadership will enhance service quality and operational performance, ensuring applications are reliable and secure. This is a pivotal role aimed at continuous improvement and governance.

Key Responsibilities: • Serve as primary liaison with Managed Services Providers • Oversee MSP contract management and scope adjustments • Lead initiatives to optimize support processes • Monitor and enforce compliance with SLAs and KPIs • Manage critical incident escalations and investigations

Requirements: • Degree in Computer Science with 6 years relevant experience • Minimum 2 years in a supervisory role • Demonstrated MSP oversight and leadership skills • Strategic planning and analytical proficiency • Strong communication and stakeholder relationship skills

Drive application support excellence while fostering collaboration with teams at Manitoba Hydro. #J-18808-Ljbffr
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Lead for Application Support Operations • Winnipeg, Canada

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