Medical Excellence Manager

Medical Excellence Manager (12-month contract) Hybrid – Toronto, ON Introduction We are hiring for a Medical Excellence Manager with our one of our leading global pharmaceutical clients, Eli Lilly. The purpose of the Medical Excellence Manager role is to support the Canadian Medical Affairs organization by strengthening execution, enabling data-driven learning, and measuring impact. The role focuses on operational excellence, digital enablement and continuous improvement. The Medical Excellence Manager drives operational excellence across Medical Affairs by supporting capability building, process optimization, training, automation and metrics. This role requires strong organizational skills, comfort with digital tools and automations, change management capability and the ability to collaborate effectively across cross-functional and global stakeholders. Responsibilities Thought Leader External Engagement (TLEE) Planning & Execution: - Serve as the local subject matter expert and change leader, enabling compliant and effective TLEE planning and execution. - Act as the primary liaison between local Medical and Marketing teams, Global stakeholders to ensure alignment with the TLEE strategies and plans. - Train and onboard users; manage stakeholder and user access; support data quality and governance; troubleshoot or escalate system issues as needed. - Drive adoption of global TLEE processes locally, promoting new ways of working, and influencing stakeholders to maintain accurate, timely and compliant engagement plans. Change Management, Communication & Adoption - Develop and execute rollout plans, job aids and communications for new tools and processes. - Collect feedback, conduct pulse checks and identify adoption gaps to inform continuous improvement. - Partner with IT, Commercial, and other functions where processes and systems intersect. Project Management and Operational Support - Provide project management support across Medical Affairs initiatives, ensuring timelines, deliverables, and stakeholder expectations are met. - Support operational planning and execution for key Medical Affairs programs and priorities. Digital Capabilities and Automation - Lead the use of digital technologies to simplify, standardize and automate Medical Affairs operational processes, improving efficiency, visibility, and compliance. SharePoint Enablement: - Oversee the design, governance, and continuous improvement of Medical Affairs SharePoint sites. - Ensure content is current, well structured, and accessible to support collaboration, document management, and streamlined workflows. Process Automation (Power Automate) - Identify opportunities to automate manual and repetitive Medical Affairs processes using Power Automate and related tools. - Monitor, maintain, and optimize automated workflows (i.e. Status Hub, etc.) - Partner with Tech@Lilly to assess feasibility, implement solutions and resolve technical issues. Data & Reporting Enablement: - Lead the development and adoption of interactive dashboards and reporting solutions to enhance transparency, decision-making and performance tracking within Medical Affairs. - Collaborate with Global teams to ensure Canadian metrics are accurately reflected in enterprise reporting tools. - Train and support Medical Affairs colleagues in the effective use of digital and reporting tools. Medical Affairs Grants, Research and Funding Governance: - Investigator-Initiated Research (IIR) Coordinator: - Manage Investigator-Initiated Research activities from concept through study close-out in accordance with global processes and systems. - Partner with local and global medical stakeholders to support timely progression through review, approval, and execution. - Communicate study status, scope changes, key decisions to Medical Affairs leadership and teams. Medical Affairs Grants, Research and Funding Governance: - Provide end-to-end coordination and governance across multiple Medical Affairs funding lanes (e.g. grants, journal clubs) ensuring compliant intake, review, decision documentation and payment execution. - Ensure adherence to SOPs and partnering with Ethics & Compliance and Legal as required. - Serve as the primary point of contact for applicants, providing guidance on submissions, managing communications, and delivering timely status updates and final decisions. Vendor and Purchase Order Management - Provide operational support for the creation, tracking and reconciliation of Medical Affairs purchase orders, ensuring accuracy, timeliness and alignment with financial and compliance requirements. Requirements - Bachelor’s degree in a related field or equivalent relevant experience - 5-8+ years of experience in operations, medical excellence, or a related role within pharma/biotech - Demonstrated ability to apply AI-enabled tools (e.g., generative AI, data analytics platforms, automation solutions) to improve efficiency, insight generation, and operational outcomes such as Claude, Copilot, PowerAutomate, Power BI - Strong understanding of the user experience (HCPs) - Experience supporting change initiatives, including the adoption of new tools, processes, or ways of working within cross-functional or matrixed teams - Strong organizational, prioritization, and time management skills, with the ability to manage multiple initiatives simultaneously - Advanced proficiency in SAP Ariba, SharePoint, PowerApps, and Power Automate, or similar enterprise platforms - Excellent communication and interpersonal skills, with the ability to collaborate effectively and influence stakeholders What We Offer Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job. About Us Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.