Team Lead, Operations

Job Details

Description

The Opportunity

Are you a hands-on operations leader who excels at bringing out the best in teams while improving how work gets done? If you’re motivated by day-to-day operational leadership, problem-solving, and continuous improvement, this role offers the chance to make a real impact. This role will be reporting directly to the Manager, VLT Stakeholder Relations.

WCLC is currently looking to add a Team Lead, Operations to the Operations department of our VLT division in Saskatoon, Saskatchewan. This division manages the operation of Video Lottery Terminals (VLTs) in the province of Saskatchewan and is looking for an individual who is a strong team leader with experience delivering a high level of customer service to their stakeholders.

Key Accountabilities and Responsibilities

In joining our team as a Team Lead, you would provide hands‑on leadership and operational coordination, supporting team performance, system stability, and ongoing process improvement through the following accountabilities:

Operations & Systems Leadership

• Provide leadership to Computer Operators in the upload, operation, verification, and monitoring of VLT production system software tools
• Provide additional coverage and capacity for Computer Operators’ duties as required
• Track and troubleshoot reported VLT and related software and hardware issues in collaboration with VLT vendors
• Monitor network and system issues to ensure stability and timely resolution
• Maintain, analyze, and provide information and data related to field errors

People Leadership & Scheduling

• Appraise Operations department employee performance in accordance with established policies and procedures
• Manage rotating schedules for Computer Operators, including providing on‑call support on a rotational basis

Continuous Improvement & Collaboration

• Review, audit, and recommend improvements to operational processes and procedures
• Coordinate and collaborate with internal departments regarding field initiatives, policies, and procedures
• Maintain site and retailer information in accordance with established policies and procedures
• Perform other duties and projects as assigned

Qualifications and Competencies

To be successful in this position, you will demonstrate strong leadership capability, technical aptitude, and the following qualifications and competencies.

Required or Strongly Preferred

• Post-secondary education in computer science, information systems, or a related field, or equivalent progressive experience
• Experience leading or supporting operational or technical teams
• Strong organizational, analytical, and communication skills
• Demonstrated ability to manage multiple priorities in a fast-paced operational environment

Technical & Systems Experience

• Working knowledge of technology-supported operations or production systems
• Familiarity with Microsoft Office and business productivity tools
• Experience working with ERP systems or enterprise platforms considered an asset

Modern Skills & Mindset

• Experience using automation, AI, or digital tools to improve efficiency or streamline processes
• Strong customer service mindset with the ability to work effectively with internal and external stakeholders
• Willingness to learn, adapt, and support continuous improvement initiatives

Who we are

You may not have heard of us before, but you’ve almost certainly heard of the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets.

WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries – at retail and online – and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We work closely with our provincial partners to bring a first-rate lottery experience to our players and meet their changing needs with new technology and tools.

Within WCLC, the Video Lottery Terminal (VLT) Division is responsible for delivering and supporting Saskatchewan’s VLT gaming environment. The division operates the provincial VLT program on behalf of Lotteries and Gaming Saskatchewan (LGS), ensuring VLT products and services are reliable, secure, and responsibly operated. Our work supports players, retailers, and government partners across the province, with a strong focus on execution, accountability, and protecting the integrity of the VLT ecosystem.

We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams. We’d love to talk to you about how you fit into that.