Operations Officer II - 57930

We are seeking two highly organized and efficient Operations Officers to join our Cash Management Services (CMS) team in Markham. This role is vital to the Business Banking ecosystem, responsible for the end-to-end onboarding and billing of online business banking platforms for Commercial and Corporate accounts.

If you thrive in a fast-paced environment, possess a strong understanding of AML compliance, and enjoy a role focused on precision and productivity, this is an excellent opportunity to grow your career within a Tier-1 financial institution.

Duration: 12 months (June 2026 – June 2027).

Schedule: Monday–Friday, 9:00 AM – 5:00 PM.

Work Model: Hybrid (Note: Training is 100% onsite until completion).

Performance Measurement: Managing queues, meeting SLAs, and periodic performance testing.

Advantages
Stable Contract: 12-month assignment with the potential for extension or permanent conversion.

Work-Life Balance: Hybrid schedule (4 days onsite, 1 day work-from-home) after training.

Modern Office: Conveniently located at 3500 Steeles Avenue East, Markham.

Intense Professional Development: Gain specialized knowledge in Web Business Banking (WBB), wire payments, and electronic funds transfer services.

Responsibilities
Client Onboarding: Complete accurate onboarding of Web Business Banking applications onto mainframe and billing systems within established SLAs.

Billing Management: Negotiated fee input and monthly billing processing; manage and process all ad-hoc billing spreadsheets and reprocess rejected items.

Partner Communication: Act as a primary point of contact for internal business partners, responding to all email inquiries in a timely and professional manner via Outlook and MS Teams.

Queue Management: Prioritize and execute standard transactions using multiple internal systems and applications.

Process Improvement: Identify operational issues and escalate appropriately while looking for ways to enhance the overall customer experience.

Qualifications
Experience: 1–2 years of previous Administrative or Operations Officer experience.

AML Knowledge: Fundamental understanding of AML Compliance standards.

Technical Skills: Excellent working knowledge of MS Word, Excel (basic formulas), Access, and Outlook.

Efficiency: Proven typing speed of 60–65 WPM and the ability to multitask under pressure.

Communication: Strong written and verbal communication skills for internal collaboration.

Soft Skills & Profile:

Time Management: Demonstrated ability to manage high volumes and strict deadlines.

Problem Solving: Ability to identify routine issues and address them with minimal discretion.

Reliability: A consistent team player who maintains high-performance standards.

Previous experience within a Banking or Financial Institution.

Familiarity with Host applications and C3 systems.

Post-secondary education is considered a strong asset.

Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.