Senior Governance, Reporting & Quality Assurance Analyst

Company: CGL
Department: Human Resources
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our national Human Resources team aspires to enable a culture where our company and its employees excel. We think innovatively and strategically to solve business problems and strive for operational efficiency and simplicity in the employee experience with HR. We take a proactive approach to preparing for the future by creating agile and flexible programs to remain competitive in attracting and retaining top talent.

As the Sr. Governance, Reporting & QA Analyst, you are accountable for ensuring the accuracy, consistency, and compliance of HR operations through strong governance and quality assurance practices. You will plan and execute audits and quality assessments, review transactions and calls, and leverage data to identify trends, gaps, and opportunities for improvement. You will also contribute to the design and continuous enhancement of the Quality Management Program, including defining assessment requirements, tracking outcomes, and ensuring timely, insightful reporting on key performance and quality metrics.

In this role, you will play a key part in strengthening team and organizational effectiveness by delivering actionable feedback, coaching, and presenting quality results and recommendations to leaders. You will establish and enforce data governance standards, support the development of an enterprise HR policy framework, and ensure employee and payroll transactions meet all legislative and policy requirements. Through clear reporting, policy stewardship, and operational support, including testing, certifications, and serving as a backup for reporting, you will help drive continuous improvement, informed decision-making, and a high-quality employee experience.

How you will create impact:

• Conduct Quality Assessments in support of a Quality Management Program to ensure employee transactions and payroll processing are completed accurately and in compliance with legislation.
• Aggregate all HR policies and develop a new framework for how we store, update, and own HR policies across HR and the organization (incl. Adjacent organizations).
• Contribute to the creation and maintenance of a Quality Management Program, including requirements gathering for review assessments and development of a strategy for tracking and distributing information about the assessments.
• Identify trends, provide recommendations, and present results (pass/fail rate metrics) to staff members and/or leadership team, as appropriate.
• Develop and implement standards related to governing data in HR systems and enforce data quality standards to ensure consistency and accuracy
• Produce and distribute timely management analysis reports showing overall trends in quality management, including but not limited to, productivity and data trends, key performance indicators, and quality management results based on ongoing assessments and reviews.

To join our team:

• You have 2 to 4 years previous experience within a Human Resources department in the areas of payroll operations or HRIS administration with a focus on compliance and controls
• You have practical experience with HRIS or Payroll software
• You have a good understanding of data governance/data management concepts and principles
• You have experience documenting data requirements, data strategy and data rules (standardization, cleanse and validation) preferred
• You have strong analytical/mathematical/research skills
• You have strong communication and project management skills
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary $72, to $121,

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.”

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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