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Eastlink
Eastlink System Analyst for Contact CenterEastlink • Winnipeg, Canada
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Eastlink System Analyst for Contact Center

Eastlink System Analyst for Contact Center

Eastlink • Winnipeg, Canada
10 days ago
Job type
  • Full-time
Job description
Transform customer interactions as a System Analyst for the Contact Center at Eastlink in Halifax, Nova Scotia. This on-site role concentrates on optimizing systems to enhance service efficiency and customer satisfaction.

As part of the Customer Technology team, your focus will be on the administration of systems like IVR and AI tools, aiming to provide cost-saving solutions while improving user experience. You will collaborate with different departments to ensure robust performance and reliability of contact center technologies.

Key Responsibilities: • Design and implement flow maps for effective communication • Analyze and improve AI-driven customer tools performance • Assist with technical issues impacting contact center operations • Maintain call analytics applications to ensure they meet needs • Develop up-to-date documentation for all contact center systems

Requirements: • Diploma or degree in Information Technology or related field • Minimum 2 years experience in programming and maintenance • Knowledge of call center processes is beneficial • Graduate certification in IT Programming for AI is a plus • Strong analytical and collaborative skills

Make a difference in customer technology as a System Analyst at Eastlink. #J-18808-Ljbffr
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Eastlink System Analyst for Contact Center • Winnipeg, Canada

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