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CIE_101 Beneva Inc.
Operations AdvisorCIE_101 Beneva Inc. • h, boul Laurier,Quebec
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Operations Advisor

Operations Advisor

CIE_101 Beneva Inc. • h, boul Laurier,Quebec
20 days ago
Job type
  • Full-time
Job description

Description

:

Relevant du Directeur adjoint – Service aux administrateurs, le titulaire coordonne et supervise fonctionnellement les activités du service aux administrateurs à l’assurance collective.

Vous vous réaliserez dans les fonctions suivantes :

  • Contribuer à l’élaboration et à la mise en œuvre du plan d’action de son secteur et voir à son application par les ressources sous sa supervision.
  • Agir comme personne-ressource lors du traitement de certains cas complexes rencontrés par son équipe et entreprendre les démarches nécessaires auprès des différents secteurs au besoin.
  • Définir, mesurer, rapporter et analyser les indicateurs de suivi de performance opérationnelle de son équipe.
  • Planifier et répartir le travail de son équipe, en vérifier l’exécution et au besoin, mettre en place des plans d’action pour remédier à la situation.
  • Coordonner et participer à la formation des nouveaux employés de son équipe ainsi qu’à la formation continue de l’ensemble des ressources sous sa supervision.
  • Faire des recommandations à son supérieur sur les améliorations à apporter aux processus d'affaires, mettre en place des processus efficaces et superviser la rédaction des procédures pour lesquelles son unité est responsable.
  • Participer à la mise en œuvre des projets affaires (opérationnels et/ou informatiques) de sa ligne d’affaires, et participer au déploiement des projets concernant l’équipe sous sa supervision.
  • Agir comme personne-ressource et collaborer avec l'équipe de liaison informatique aux divers développements de projets et travailler avec les utilisateurs lors de la mise en production en coordonnant la formation de son personnel à cet effet.
  • Organiser et diriger les réunions périodiques avec l’équipe de travail et en informer son supérieur.
  • Effectuer toute autre tâche connexe à la demande de son supérieur hiérarchique.

Vos talents et vos qualifications :

  • Posséder un diplôme d’études universitaires de premier cycle ou l’équivalent.
  • Cumuler un minimum de 3 années d’expérience dans le domaine de l'assurance collective.
  • Avoir une maitrise avancée de la langue française et anglaise, tant à l’oral qu’à l’écrit, en raison de la nature des tâches et d’interactions avec des collègues, partenaires, clients ou/et fournisseurs francophones et anglophones
  • Maîtrise des logiciels de la suite Microsoft Office
  • Capacité de travailler sous pression.

#LI-Hybrid

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Operations Advisor • h, boul Laurier,Quebec

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