Help Desk/Deskside Support Technician
Regular Full-time
Duties: This position reports to the Manager, Information Technology Services and provides end user telephone, remote and deskside support for Staff, Faculty and Students, including online students and instructors. Provides backup support for other members of IT Dept as needed. This is an on-campus position with no opportunity for remote work.
Qualifications: A Computer Technology Diploma, Microsoft Certified Systems Administrator and CompTIA A+ with a minimum of 2 years' experience in a LAN/WAN environment or an equivalent combination of education and experience. Well-developed written and verbal communication skills with a high level of customer service are required. Experience in a post-secondary educational environment is desirable. Valid Class 5 Driver's License.
Please review the Full Job Description below.
As an employee of College of the Rockies, the successful candidate is expected to be a lifelong learner who continues to develop his/her skills to help the College meet the needs of our students and our other valued clients.
Successful candidates may be required to complete a Criminal Record Check.
Salary: Position# 161
CUPE Pay Level 5 with a starting wage of $50,468.60 per year with increments progressing to Step 5 as per the CUPE Collective Agreement.
The College also offers a comprehensive range of benefits including defined pension, generous vacation entitlements, health and dental plans, and more.
Closing Date: May 26, 2026
Preferred Start Date: ASAP
Interested persons should submit both a cover letter and resume directly through the College website under "Work Here" Ensure you press "upload" after you add each document.
Please quote Competition #26-CU-22
Please ensure your cover letter and resume clearly describe your related qualifications and experience as selection for interview will be based on the information provided.
"College of the Rockies is committed to an equitable, diverse, and inclusive work environment, where all employees thrive and feel they belong. We believe that a diverse workforce strengthens our organization and welcomes applications from all qualified individuals. We encourage all qualified applicants, including Indigenous Peoples, persons with disabilities, visible minorities, women, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+). We are committed to an inclusive hiring experience, including providing accommodations."
In the spirit of reconciliation, we are committed to increasing Indigenous representation throughout the institution and encourage applicants to self-identify as First Nation, Metis or Inuit within cover letters and/or resume.
We thank all who apply and advise that only those selected for further consideration will be contacted.
Help Desk Deskside Support Technician • Cranbrook, BC, CAN
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