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Artech LLC
Sr. Technical Maintenance and Support AnalystArtech LLC • Toronto, ON
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Sr. Technical Maintenance and Support Analyst

Sr. Technical Maintenance and Support Analyst

Artech LLC • Toronto, ON
25 days ago
Job type
  • Full-time
Job description
Title: Sr. Technical Maintenance and Support Analyst
Location: Toronto, ON - Hybrid (4 Days WFO)
Duration: 12 months

Pay Range: C$53 INC

Primary Skills
Experience with troubleshooting applications and database issues by leveraging tools such as Dynatrace, OCP [Openshift], Elastic / Kibana and Mongodb services hosted on Linux environment, Web IIS servers app hosted on windows server, Kafka knowledge.
Client SQL Server, Mongodb, Client C#, ASP.Net.
Knowledge Windows and Linux/Unix operating systems
Automation of routine database/infrastructure administration tasks
SQL database architecture, database performance monitoring
cloud hosted applications, Client Azure, OCP, S3 bucket.
Windows Server operating systems and IIS
DEVOPs and SRE experience
SQL queries

Job Title: Sr. Technical Support Analyst (Application Maintenance and Transformation Expert)
WHAT IS THE OPPORTUNITY?
The Asset and Account Application Support Team supports various applications in CWM(Canadian Wealth Management) & USWM ( US Wealth Management). In this role you will be responsible to support various CWMT applications, coordination with offshore/onshore support team and closely working with QA, DEV, various enterprise teams and business users.

WHAT WILL YOU DO?
• Work with AAP Support Team to achieve quality application support.
• Be responsible and working with other teams to manage and maintains applications servers and infrastructure needs, maintaining server cyber hygiene.
• Support backend system jobs and processes, meeting SLA and business expectations
• Participates or lead (depends of complexity) development, testing, planning and implementation of projects and fixes
• Facilitates transition of application from development to production
• Manages Disaster Recovery exercises for the application
• Identifies and engages in process improvement opportunities and automation
• Creates and maintains documentation related to important support processes
• Establish strong working relationships across project teams and enterprise teams. Collaborate with teams to achieve quality support and ensure initiatives are effectively integrated into RBC procedures and processes.

WHAT DO YOU NEED TO SUCCEED?
Must Haves:
• Experience of troubleshooting production issues, determining root causes and engaging proactively in finding long-term solutions,.
• 3+ years in SQL Server 2012-2019, Sybase and working experience with Programming: ASP.NET, C#, ADO.NET, XML, HTML5, JavaScript.
• OS Platforms: Windows Server 2012-2019, VM, Linux. Cloud: PCF/Azure
• Working experience with Web Services: SOAP, WCF, WEB API’S, REST
• Experience with Reporting Services: RSCON. Data warehousing tools: ETL, DataStage, SSIS

Nice-to-have:
• Mix of technologies: DB: DB2, OS platform: AIX, Azure. Analytics Tool: Elastic Search, Kebana
• Robotic Process Automation: RPA, Ansible. Handy with Jira, Confluence, Share Point administration
• Proficiency in communication skills

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
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Sr. Technical Maintenance and Support Analyst • Toronto, ON

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