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Mercor
Help Desk Technician | Upto $70/hr Part-timeMercor • Ontario, Canada
Help Desk Technician | Upto $70/hr Part-time

Help Desk Technician | Upto $70/hr Part-time

Mercor • Ontario, Canada
30+ days ago
Salary
CA$50.00 hourly
Job type
  • Part-time
Job description
About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: IT Support Expert Type: Contract Compensation: $50–$70/hour Location: Remote Role Responsibilities Build long-horizon IT tasks with deterministic rubrics to evaluate agent performance. Develop scenarios in Helpdesk with tickets having known resolutions and diagnostic steps. Create Identity and Access scenarios for provisioning with defined role-based outcomes and SSO/MFA issues. Design Endpoint and SaaS scenarios for device setup and license management against specified targets. Work independently and asynchronously to meet deadlines and improve task quality. Collaborate to ensure tasks have checkable answers without subjective judgment. Qualifications Must-Have 2+ years in IT support, helpdesk, or sysadmin. Expertise in identity and access (Okta, Active Directory, Entra ID), endpoint management (Jamf, Intune), M365 or Google Workspace admin, ticketing ops ( Jira , ServiceNow ). Comfortable with IT artifacts: tickets, runbooks, access-change requests, incident write-ups. Clear written communication; can articulate reasoning and encode it into deterministic rubrics. Preferred CompTIA , ITIL , or equivalent certifications. Compensation & Legal Hourly contractor , Paid weekly via Stripe Connect Application Process (Takes 20–30 mins to complete) Upload resume AI interview based on your resume Submit form Resources & Support For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
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Help Desk Technician | Upto $70/hr Part-time • Ontario, Canada

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