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Scotiabank
Manager, Channel Change ManagementScotiabank • Toronto, ON, CA
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Manager, Channel Change Management

Manager, Channel Change Management

Scotiabank • Toronto, ON, CA
18 days ago
Job type
  • Full-time
Job description

Is this role right for you?

In this role, you will:
  • Lead and drive a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
  • Develop and deliver cross-channel change management plans, content, and communications for new launches, initiatives, and front-line programs
  • Act as a subject matter expert, representing the voice of the front line in project teams and to head office partners
  • Support change adoption and sustainment, ensuring front-line teams are prepared and motivated for change
  • Monitor and report on change initiative outcomes and impact on salesforce effectiveness
  • Collaborate with Channel Performance teams and business lines to ensure alignment and successful execution of change initiatives
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
  • Pursue effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring adherence to business controls and compliance requirements

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Degree in Business, HR, Communications, or related field.
  • Change management certification (e.g., Prosci, CCMP) preferred.
  • 3–5 years’ experience in change management, employee engagement, or channel enablement, preferably in financial services.
  • Excellent communication, facilitation, and relationship management skills.
  • Proactive self-starter, able to navigate complex situations and learn new technologies.
  • Working knowledge of Retail Branch and Contact Centre performance measures.
  • Bilingual (French, Spanish) considered an asset, but not required
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Manager, Channel Change Management • Toronto, ON, CA

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