Quality & Risk Management - Quality Operations Manager

Job Type: Permanent
Work Model: Hybrid
Reference code: 133068
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Build the systems that keep complex technology programs on track—and raise the bar for quality and risk.

In this role, you’ll help leaders run large, high stakes technology and operations programs with stronger controls, clearer insight, and fewer surprises. You’ll turn data into practical guidance, improve how teams plan and deliver work, and help embed quality and risk habits from early sales through delivery and ongoing support.

What will your typical day look like?

There isn’t a “typical” day. You’ll balance analytics, stakeholder management, and continuous improvement—working with senior leaders and delivery teams to spot risks early, strengthen project discipline, and improve outcomes across a portfolio of fast moving engagements.

You’ll own and improve the dashboards, templates, and review processes leaders use to monitor delivery health—scope, milestones, quality indicators, and key risks. You’ll dig into plans and status data, highlight what matters, and drive follow through so issues are addressed before they become client problems. You’ll also help create communications and training that make expectations clear and easy for teams to apply.

You’ll coordinate cross functional initiatives end to end: building workplans, managing dependencies, tracking decisions, and keeping stakeholders aligned. Over time, you’ll build a deep understanding of how technology programs succeed (or fail), develop trusted relationships across teams, and help scale a consistent approach to quality and risk management.

About the team

Quality & Risk Management (QRM) is the team that helps our technology and operations groups deliver consistently high quality work. We set expectations, provide tools and reporting, and coach teams on proven practices so engagements are planned well, risks are managed early, and delivery stays on track—from the initial proposal through implementation and ongoing support.

Enough about us, let’s talk about you

You care about quality, love making things better, and aren’t afraid of complexity. You’re organized, analytical, and comfortable influencing across teams, whether through data, structure, or strong relationships.

In this role, you will:

• Improve the standards, tools, and workflows leaders and teams use to manage quality and risk across technology and operations engagements
• Redesign processes by diagnosing pain points, testing improvements, and supporting adoption through change management
• Build and enhance dashboards and reporting that surface delivery health, trend drivers, and emerging risks for senior leaders
• Support the quality and risk strategy and deliver high impact initiatives and special projects from concept to rollout
• Partner with cross functional teams to plan and deliver initiatives, managing milestones, dependencies, and measurable outcomes
• Design and deliver training that helps teams apply quality and risk expectations in day to day delivery
• Advise leaders and teams on expectations, decision points, and best practices for managing delivery quality and risk
• Track progress against the annual quality and risk plan and provide concise, decision ready updates to leadership
• Coordinate work with offshore/remote team members by setting clear priorities, reviewing output, and ensuring on time delivery

You bring:

• A strong quality mindset and a structured, process driven approach to getting work done
• Strong analytical skills (data, trends, root cause), attention to detail, and sound business judgment
• Clear, confident communication skills and the ability to influence stakeholders at multiple levels
• Comfort working in ambiguity—prioritizing, moving work forward, and bringing others along
• Experience leading projects or cross functional initiatives (workplans, milestones, risks/issues, stakeholder updates)

Total Rewards

The salary range for this position is $90,000 - $175,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.