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Tier 1 ERP Helpdesk AnalystMunicipal Group of Companies • Bedford, Nova Scotia
No longer accepting applications
Tier 1 ERP Helpdesk Analyst
Municipal Group of Companies • Bedford, Nova Scotia
2 days ago
Job type
- Full-time
Job description
The Municipal Group of Companies, based in Bedford, Nova Scotia, is a large, diversified organization engaged in all major aspects of heavy civil construction, mining and environmental services within the Atlantic Provinces. We are currently seeking a Tier 1 ERP Helpdesk Support Analyst to join our growing team based out of Bedford, NS.
Job Summary:
The successful candidate will act as the first point of contact for ERP-related support requests and will assist users, across multiple business departments including Accounting, Payroll, Operations, Purchasing, Inventory, and Project teams, with system navigation, troubleshooting, reporting, transaction inquiries, and issue resolution while ensuring a high level of customer satisfaction.
Primary Duties and Responsibilities:
- Provide Tier 1 support for ERP business applications
- Respond to support tickets, emails, Teams messages, and user inquiries in a timely manner
- Troubleshoot and resolve basic ERP application and system-related issues
- Log, track, and document support issues and resolutions
- Escalate complex technical or functional issues to senior ERP or development teams
- Support ERP testing, upgrades, patches, and system improvement initiatives
- Assist with user training and ERP process guidance when required
- Work closely with Accounting, Payroll, IT, and Operations teams to support day-to-day business functions
- Manage multiple support requests and priorities simultaneously in a fast-paced environment while maintaining strong attention to detail and customer service
- All other duties as required.
Required Knowledge, Skills, Abilities, Education, and Experience:
- 2 years of experience in Helpdesk, IT Support, ERP Support, or Application Support role
- Basic understanding of accounting and financial processes
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication and customer service abilities
- Strong multitasking and time management skills with the ability to prioritize workload effectively
- Ability to work in a fast-paced team environment and manage multiple support requests
- Ability to learn new systems and processes quickly
- Team-oriented with a proactive approach to issue resolution
- Experience with ITSM and service management tools such as Jira Service Management (JSM), SolarWinds Service Desk, Zendesk or similar ticketing/helpdesk platforms
- Familiarity with ERP systems and business workflows
- Experience with SQL, reporting tools, and ERP software is considered an asset
A comprehensive pension and benefits package are offered with this position along with opportunities for advancement and training and development.
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Tier 1 ERP Helpdesk Analyst • Bedford, Nova Scotia
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