Assistant Hospital Manager, Como Lake Animal Hospital

Assistant Hospital Manager

Location: Coquitlam, BC

Compensation: $55,000 - $60,000 salary

Report to Area Manager

Como Lake Animal Hospital is thrilled to offer an exceptional opportunity for an experienced individual like you to join our leadership team as Assistant Hospital Manager.

Ready to love where you work?

At VCA Canada Como Lake Animal Hospital, you'll find your professional home and a great career growth opportunity!

Imagine working alongside two experienced DVMs who are passionate about mentorship, an incredible RVT team with over 30 years of combined experience, and dedicated Veterinary Assistants and Client Care members who have made animal health their career.

For over three decades, our hospital has been a pillar of the community, honoured to care for the pets of some families for multiple generations. We are a team that genuinely loves our patients, clients, and the vibrant community we serve.

And what a community it is! Nestled in one of the most beautiful parts of the lower mainland, you'll enjoy big-city amenities with a cozy, small-town feel.

Everything you could need, from coffee shops and restaurants to the stunning Mundy Park and local recreation centers, is just a five-minute walk from our front door. If you're looking for a career where you can thrive in a supportive environment and a location you'll adore, we can't wait to hear from you!

Skills and Qualifications:

• 3 years of experience as a CSR, lead RVT or related Manager role (veterinary industry preferred but necessary)

• Knowledge of customer service and marketing programs

• Excellent verbal and written communication skills

• The ability to problem-solve and make decisions

• Strong organizational skills.

• Great interpersonal skills and a friendly, positive attitude.

• Respect for and willingness to work with clients and their pets.

• Ability to handle multiple tasks

• Ability to lift up to 40 pounds

Job Responsibilities:

• You will work closely with the Area Manager to support daily/weekly tasks; administrative, customer service, inventory programs, onboarding new employees, reporting and weekly updates

• Assist with hiring and training initiatives and coordinate with Human Resources

• Assist and review sales and other financial reports (training provided)

• Positively represent the hospital and VCA in the professional community and to the general public.

• Assist in the development and delivery of employee evaluations for the front desk with the area manager.

• Handle the communication of financial information to clients and doctors.

• Identify and provide recommendations for potential problems, non-routine situations, workflow processes, and client service needs to the hospital manager.

• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.

What VCA Canada Offers

• RRSP 5% Employer Group Match Program!

• Exceptional career development: there is room to grow here!

• Opportunities to give back to your community through VCA initiatives

• Wellness days, sick days, and vacation time

• Access to amazing education opportunities

• Membership and dues if applicable

• Employee assistance program

• Referral Bonus Rewards

• Wellness e-tools to assist with meditation, better sleep, exercise, and focus

• Virtual health care (telemedicine) offers quick access to quality care

• Generous personal pet care discounts and much more!!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work Certification Canada.

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.