Director, Information Security Operations

ROLE IN A NUTSHELL

The Director, Information Security Operations is a key enterprise leader accountable for shaping and advancing GreenShield’s security strategy to safeguard digital and cyber assets in alignment with organizational objectives and risk appetite. This role continuously drives security resilience at scale, overseeing a 24/7 Security Operations Center (SOC) and leading mission‑critical functions including incident response, vulnerability and threat management, penetration testing, and cloud/application security. As a trusted advisor to senior leadership, you will define and execute the security operations roadmap, influence enterprise architecture decisions, and ensure compliance with regulatory and customer contractual requirements. You will champion operational excellence, optimize capacity and demand, and embed a culture of accountability and continuous improvement. Beyond operations, you will engage cross‑functionally, contribute to board‑level reporting and strategic planning to position Information Security as a business enabler and trusted advisor to the business. RESPONSIBILITIES

Provide strategic leadership, oversight, and operations of security technologies, controls, and platforms to protect enterprise assets and data. Lead cyber incident response activities, including containment, recovery, and management of incidents throughout their lifecycle, covering both internal and third‑party risks. Ensure regular vulnerability scans, penetration testing and red team exercises, and build/manage a threat intelligence program to proactively identify and respond to emerging threats. Champion secure software development lifecycle (SSDLC) practices, monitor remediation activities for go‑live readiness. Collaborate with CISO and peers to set strategic directions and roadmaps in alignment with business strategy and risk appetite. Present security posture, threat landscape and metrics to senior audiences. Own security operations budget and vendor strategy ensuring cost optimization and technology alignment with enterprise. Ensure control operating effectiveness to support regulatory and compliance requirements (SOC2, ISO27001, NIST‑CSF). Influence enterprise security architecture roadmap. Responsible for multi‑cloud security, and advanced threat detections capabilities for applications. Train, develop, and coach staff; promote cross‑training and knowledge sharing; drive best practices and continuous improvement of delivery processes and user experience. Build high‑performing team with succession planning for senior roles. Subject matter expert consultation, initiative coordination, audit and compliance, board and committee reporting contribution and strategic support. QUALIFICATIONS

University degree in Computer Science or equivalent. Certified Information Systems Security Professional (CISSP). Minimum of 10 years of related experience in enterprise IT environments, with at least 5 years in a leadership role. Strong technical knowledge in network and endpoint security. Knowledge in application security and hardening. Expert knowledge in cyber incident response technologies and understanding of adversarial techniques, tactics, and procedures (TTPs). Proficient in security event monitoring, threat intelligence, security operations center (SOC), and incident response technologies. Strong leadership capabilities to motivate, build, develop and lead effective teams to achieve results. Verbal and written communication with a spectrum of senior management, executives, users, other technical teams, external customers, to enable and influence business outcomes. Strong problem‑solving abilities and ability to work effectively under pressure. An accomplished facilitator with excellent interpersonal and communications skills that support working effectively in multi‑disciplinary and multiple location team environments. Experience in partnering with technology, product and program management teams. Highly developed planning, organizing and negotiating skills; can manage multiple tasks, meet tight deadlines and respond to changing priorities. University degree in Cybersecurity, Computer Science or equivalent. Certified Information Security Manager (CISM). Certificate of Cloud Security Knowledge (CCSKv4). Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

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