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Tolko Industries Ltd.
Tolko's Application Support Specialist RoleTolko Industries Ltd. • Winnipeg, Canada
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Tolko's Application Support Specialist Role

Tolko's Application Support Specialist Role

Tolko Industries Ltd. • Winnipeg, Canada
22 days ago
Job type
  • Full-time
Job description
Elevate your career with Tolko as an Application Support Specialist in Vernon, British Columbia. This role combines technical skills and a passion for client support within the Sales, Marketing, and Logistics sectors.

At Tolko, you will work within a diverse corporate service group focused on optimizing business functions through effective application support. Your 3+ years of experience in customer service will be vital as you manage incidents, resolve technical queries, and collaborate across multiple departments.

Key Responsibilities: • Handle tier 2 Incident and Service Requests effectively • Provide comprehensive support for various business teams • Conduct functional training and quality assurance testing • Develop solutions and maintain tracking documentation • Communicate issue resolutions to key stakeholders

Requirements: • Minimum of 3 years in a support role • Familiarity with ITIL Procedures and change management • Proven experience in client/customer support • Strong verbal and written communication • Solution-focused and self-starting attitude

Harness your skills to streamline Tolko's processes and enhance system capabilities. #J-18808-Ljbffr
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Tolko's Application Support Specialist Role • Winnipeg, Canada

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