Senior Manager, Suites

True North Sports + Entertainment is seeking a guest-focused food & beverage leader with demonstrated experience in premium hospitality to join our team as Senior Manager, Suites.

The Senior Manager, Suites plays a critical role in delivering an exceptional premium hospitality experience at Canada Life Centre, home of the Winnipeg Jets and Manitoba Moose. This role is responsible for overseeing all in-suite food and beverage operations across the Premium Suite Concourse, ensuring seamless execution and best-in-class service for suite holders and their guests.

Service & Guest Experience

Deliver a best‑in‑class premium suite experience across all events, including Winnipeg Jets and Manitoba Moose games, concerts, and special events

Maintain a visible, hands‑on leadership presence on event days to ensure service excellence and real‑time issue resolution

Oversee execution of in‑suite food and beverage service, ensuring accuracy, quality, and presentation standards are consistently met

Identify and implement opportunities to elevate the suite experience, including enhancements to service, amenities, and product offerings

Collaborate on premium experience initiatives across adjacent spaces (e.g., PlayNow Lounge) to ensure a seamless end‑to‑end guest experience

Operations Management

Lead all suite‑level operations on event days, including preparation, execution, and post‑event reconciliation

Ensure all suites meet high standards of readiness, cleanliness, and product presentation prior to each event

Coordinate with True North Hospitality culinary and logistics teams to ensure efficient and timely food and beverage delivery

Monitor inventory, ordering processes, and in‑suite product usage to optimize efficiency and minimize waste and maintain accurate KPI tracking in alignment with TN Hospitality standards

Ensure compliance with all health, safety, and responsible alcohol service standards

Continuously evaluate and enhance suite service models, offerings, and operational processes to improve efficiency and elevate the guest experience

Recruit, train, schedule, and lead a team of full‑time and part‑time suite hosts and support staff

Set clear service standards and hold team members accountable for consistent, high‑quality execution

Foster a culture of professionalism, accountability, and service excellence

Identify and develop high‑potential team members, supporting talent growth and succession

Lead pre‑event briefings and post‑event debriefs to reinforce expectations and drive continuous improvement

Inspire and motivate team members to consistently exceed guest expectations in a fast‑paced, high‑profile environment

Guest & Stakeholder Engagement

Develop and maintain strong, trust‑based relationships with suite holders, playing a key role in overall client satisfaction and retention

Partner with Premium Services team to support renewals, upsell opportunities, and customer engagement initiatives

Identify opportunities to enhance the guest experience that support increased in‑suite spend and long‑term customer value

Handle guest feedback with professionalism, ensuring timely resolution and proactive follow‑up

Support execution of key client moments and high‑profile events within the suite environment

Manage and optimize labor and operational costs within the suite environment

Support revenue performance by maximizing in‑suite food and beverage opportunities and execution

Review event orders to ensure accuracy and alignment with client expectations

Oversee billing accuracy and reconciliation processes

Contribute to reporting and analysis related to guest satisfaction, operational performance, and revenue growth

Support ongoing improvement of systems, tools, and processes within Premium Services

What we need from you

5+ years of experience in hospitality or food & beverage management (hotel, premium venue, or private club preferred)

Proven ability to lead, mentor, and inspire both a high‑performing team

Strong understanding of premium food and beverage operations and service delivery

Experience in a fast‑paced, event‑driven or sports and entertainment environment is an asset

Demonstrated ability to manage multiple priorities, maintain composure and deliver results under pressure

Excellent communication, interpersonal, and problem‑solving skills with experience resolving conflicts and collaborating across diverse teams

Highly reliable with excellent time management, a strong work ethic, and a proactive, motivated approach to responsibilities

High attention to detail with integrity to elevate guest experience

Valid Manitoba Smart Choices (or equivalent) certification required

This role requires the ability to stand for extended periods and occasionally lift or move items weighing up to 20 lbs

Flexibility and positive attitude to work long days, evenings, weekends, and holidays aligned with event schedules

Why you should join us! We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees' personal values match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.

Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast‑paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.

We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles!

We are Venues | We are People | We are Community

WE ARE TRUE NORTH

Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, hr@tnse.com.

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