AVP, Data Analytics & Insights – Canadian Operations

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description The AVP, Data Analytics for Canadian Operations represents a strategic opportunity to lead and transform the data analytics function for Canadian Operations. This role will develop and execute a comprehensive data analytics strategy that drives operational excellence, efficiency, and competitive advantage across all Canadian operational areas.

Reporting to the VP, Transformation & Enablement, the successful candidate will lead a team of ~50 data professionals to deliver world‑class business intelligence, advanced analytics, and data‑driven insights that optimize operational performance, improve client experience, and enable data‑informed decision‑making across the enterprise.

This position balances strategic vision with operational execution - building new capabilities while transforming existing data foundations and analytics practices to meet the evolving needs of a modern, digitally‑enabled Operations organization.

What will you do? Data Analytics Strategy Development and Execution

Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long‑term capability building

Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data‑driven problem solving

Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy

Establish metrics and KPIs to measure analytics function performance and business impact

Data Foundation and Governance

Maintain existing data infrastructure while leading transformation initiatives to modernize architecture and adopt cloud‑based solutions

Implement robust data governance framework ensuring quality, accuracy, compliance, and audit‑proof processes for internal and external stakeholders

Develop and enforce standards for data management, documentation, and controls

Business Intelligence and Reporting

Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports

Manage reporting intake and prioritization from diverse stakeholders while creating self‑serve analytics capabilities for power users

Transform complex operational data into clear visualizations supporting executive reporting and strategic planning

Advanced Analytics

Partner with Data Science team in CXO and other analytics partners to leverage common capabilities and drive innovation

Apply AI, machine learning, and predictive modeling to operational challenges, proactively identifying automation and optimization opportunities

Develop and operationalize predictive models for capacity planning, volume forecasting, and demand management

Team Leadership and Capability Building

Lead, coach, and develop diverse team, fostering high‑performing culture focused on collaboration and innovation

Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives

What do you need to succeed? Education & Experience Requirements

Minimum 10 years relevant business, data, and analytics experience

University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience

Advanced degree (Master's or PhD) in quantitative field an asset

Professional certifications in data science, analytics, or business intelligence an asset

Proven experience leading data analytics functions delivering measurable business value

Experience in operations, business process management, or service delivery environments preferred

Experience managing and transforming data infrastructure and analytics capabilities

Track record of leading high‑performing teams of professional knowledge workers

Experience working in financial services, insurance, or regulated industries an asset

Bilingualism (French, English) required for Quebec only for frequent interactions with English and French‑speaking colleagues or internal partners across Canada or worldwide

Technical Expertise

Strong understanding of data analytics concepts (predictive analytics, machine learning, AI)

Deep knowledge of business intelligence tools, platforms, and best practices

Experience with data governance frameworks and data quality management

Familiarity with operational metrics, performance management, and process optimization

Knowledge of statistical analysis, modeling techniques, and quantitative methods

Leadership Competencies

Strategic Thinking: Ability to develop long‑term vision while executing tactical priorities

Stakeholder Management: Skilled at building relationships and influencing across all organizational levels

Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences

Change Leadership: Proven ability to lead teams through transformation with minimal disruption

Problem Solving: Creative and critical thinking to address complex business challenges

Business Acumen: Strong understanding of business drivers, operational dynamics, and financial impact

Collaboration: Ability to work effectively across multiple teams, functions, and geographies

Results Orientation: Track record of delivering measurable business outcomes through analytics

What's in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.

Being part of our journey in developing the next greatest digital experience

Agile behaviours, faster decisions and learning as we go

Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions.

Flexible Benefits from the day you join to meet the needs of you and your family.

Base Pay range for the primary location for which the job is posted may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 140,000/140 000 - 225,000/225 000

Job Category: Advanced Analytics

Posting End Date: 14/05/2026

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