Senior Manager, IT Support - AML/ Oracle Transaction Monitoring

Work Location Toronto, Ontario, Canada

Hours 37.5

Line of Business Technology Solutions

Pay Details $115,600 - $163,200 CAD

Key Accountabilities

Understanding of F5 network routing

Knowledge of Oracle Databases

Knowledge of Tomcat/Apache

Knowledge of Oracle AML and Financial Crime Compliance Management-Transaction Monitoring (FCCM) – an asset

Experience in incident management and change management in large scale organizations

Project management experience – an asset

Knowledge of financial forecasting and management for the team

Experience in Batch process management and AutoSys scheduling

Experience in complex database query performance tuning – an asset

Experience managing offshore and vendor SOW resources

Customer

Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value‑added and controlled remediation plans

Manage the operations/support/management of products/systems/applications/services for a range of clients to support them in meeting business objectives/goals

Manage key relationships with delivery teams and partners and hold regular service delivery reviews that promote continuous service improvement

Drive and manage a highly effective controls environment (including processes), covering change management, production implementation, compliance and audit controls, and business continuity (both application and resources)

Work with clients to prepare comprehensive IT solutions that meet/exceed client objectives for new and existing systems/applications

Partner with delivery teams to schedule test cycles and deployments in a timely manner

Ensure scheduled changes take place with proper testing, monitoring and implementation and with little or no adverse impact to the business

Work with technology partners to ensure environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements

Understand baseline support costs (people, infrastructure, application) and work to drive down the cost of the supported services

Oversee the integration of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operation

Lead effort to test, debug, perform analysis and document environment components

May conduct/oversee IT planning with internal clients, prioritize activities and allocate resources consistent with business strategy and objectives

Negotiate and document project deliverables, timelines, project charters/costing, roles, responsibilities and critical milestones and communicate project status and provide timely escalation of issues to ensure project objectives are met

In partnership with other team members, ensure a close relationship is maintained with clients, in order to keep informed of their business needs and direction

Measure the level of service to customers/clients, analyze trends, and determine appropriate actions where applicable

Identify vendors/TD areas able to provide IT related services and partner with clients in developing business cases, RFI/RFP, etc. consistent with business requirements and guidelines

Manage day‑to‑day vendor relationships; ensure timely/accurate communication and resolution of issues

Act as an integrator of solutions, provide flexibility, and ensure a good understanding of technology choices by offering and negotiating options with the clients

Provide insight, information and recommendations on industry trends and promote/develop IT awareness and technical understanding of business partners/clients

Partner closely with core infrastructure teams to provide highly resilient and fully engaged support model that encompasses end‑to‑end operational support, including storage, networks, security and computer operations

Consistently strive for timely resolution of production issues while meeting business requirements and service level expectations

Provide 2nd and 3rd level support for production incidents and provide single point of contact for business communications related to production incidents, escalating as required

Provide support for developing internal metrics reports and establishing and monitoring service delivery and SLAs

Shareholder

Measure and monitor the level of service, analyze trends, agree on service target levels, and determine appropriate actions

May monitor and coordinate operating schedules/priorities for all application‑related incidents to ensure operations are effectively and efficiently supported and maintained

Ensure operational, reputational, and proprietary risks are minimized and focus on process improvement

Ensure operations training materials and documentation are kept up to date and used throughout the team

Follow process management discipline for change management of all systems managed

Maintain effective dialogue with regulatory bodies and standards organizations

Ensure compliance with well‑defined enterprise technology delivery practices and standards and project management disciplines

Support/develop sound business cases with ongoing focus on reusability, scalability, innovation, and enterprise‑wide solutions

Establish project teams and ensure agreed deliverables are communicated and delivered within time, budget and quality parameters

Ensure all testing, quality assurance and post‑implementation reviews are conducted against critical success factors, per the project plan and objectives

Continuously improve timeliness of delivery while balancing quality and price of solutions/services offered

May manage appropriate recovery of costs to ensure effective cost management within own area and may develop/manage budgets for IT related activities

Ensure compliance with IT Disaster Recovery Plan (DRP) and the department's Business Recovery Plan (BRP)

Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trends

Employee / Team

Responsible for management of the overall team providing both leadership and technical guidance; set targets and objectives for the team, and deliver results

Grow team expertise to align with enterprise demand and the Bank's business/technology direction; assess team skills and capabilities and continually look for ways to provide and enhance value delivered

Foster an environment/culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism

Co‑ordinate necessary resources to ensure completion by deadlines

Provide coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members' assessment of performance and development plans

Prioritize and manage own workload in order to deliver quality results and meet timelines

Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

Establish effective relationships across multiple business and technology partners, program and project managers

Breadth & Depth

Responsible for managing multiple, broad and highly complex teams and/or projects which are diverse in scope

Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals

Directs/manages large‑scale applications/systems/projects across multiple product lines/businesses, involving significant scope and complexity

Directs/manages a large group (e.g., up to 50) of IT professionals

Understands strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational improvements to enhance value to the organization

Directs the development of resolutions, plans and strategies for operational advancement

Key contact internally and externally

Generally reports to an Executive

Experience & Education

Undergraduate degree or Technical Certificate

Graduate degree, preferred

10+ years relevant experience

Strong communication and presentation skills

Language Requirement (Quebec only) Sans Objet

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