Position Description:
Do you thrive in a fast-paced environment where you can apply your technical skills and experience to help support End Users to decrease downtime and increase productivity? CGI is looking for experienced individuals to join our team to help support a rapidly changing environment. If you enjoy providing a high caliber of customer service, are highly organized and have excellent communication skills, we may be looking for you. You will be challenged through the complexity of the environment, new technology implementation projects as well as your daily operational and project tasks.
Your future duties and responsibilities:
This position will be responsible for daily operational and project duties as a Desktop Support Technician.
Duties will include deployments of computers and computer peripherals, troubleshooting and incident resolution from a software and OEM hardware perspective (including Windows and mac Operation Systems, Desktop Applications, Laptops, etc.)
· Perform installation of Desktop Software, Desktops, Laptops, Tablets and various peripherals
· Troubleshooting issues with Computer Software and Operating Systems
· Repair and replace components in warranty and non-warranty hardware (Desktops, Laptops, Peripherals)
· Perform End User moves and installs from various office locations including all computer related hardware and peripherals
· Assist with troubleshooting and resolution of issues with simple network, voice, server and meeting room related issues as a hands and feet resource
· Coordinating work with Client and Third-Party Vendors
· Management of Desktop Hardware and Software Configuration Management Databases (updating location and asset information); Support with Image management systems testing and validation
Required qualifications to be successful in this role:
· 3 to 5 years' Deskside experience in supporting Windows 10, mac, iOS and Android operating systems
· 3 to 5 years' Deskside experience troubleshooting and resolving issues with OEM Hardware, cell phones and peripherals (from manufacturers such as Lenovo, Dell, Microsoft, Apple, Samsung etc.)
· Experience in providing in-person and remote troubleshooting of workstation Software
· Experience in providing hands and feet assistance in Network, Storage and Meeting Room Support Services to assist teams as hands and feet for devices such as routers, switches, wireless access points, meeting room equipment (speakers, microphones, televisions, AV, touch panels, etc.)
· Security Clearance and Background checks
Professional Requirements:
· Strong customer service skill is a must both in-person and over the phone
· Strong team work ethics is required for success of this role
· Highly organized with strong time management skills
· Strong ticket management abilities
· Thought leadership surrounding issues and observations in the environment
· Initiative, autonomy and a strong sense of urgency
Desired Requirements:
· Knowledge of ITIL is an asset
· Network, Storage and Meeting Room Support experience and certification is an asset
· A+ Certification is an asset
· Strong knowledge of ServiceNow ticketing system
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,–$85,. This role is an existing vacancy.
Skills:
End User Computing Services Technician • London, Canada
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