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Stryker Canada ULC
Customer Service AgentStryker Canada ULC • Ontario, Waterdown 2 Medicorum Place
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Customer Service Agent

Customer Service Agent

Stryker Canada ULC • Ontario, Waterdown 2 Medicorum Place
17 days ago
Job type
  • Full-time
Job description
Work Flexibility: Hybrid

Schedule: Monday – Friday, 9:30 AM – 6:00 PM EST

Work Flexibility: Hybrid ()

Summary:

The Customer Service Agent maintains strong customer relationships by serving as a key point of contact before and after the sale, supporting both service and product-related needs. In this role, you will partner cross-functionally with sales, operations, and service teams to resolve customer inquiries, coordinate scheduling and logistics, and ensure a high level of customer satisfaction. This role also supports business growth by identifying service opportunities, managing equipment-related concerns, and helping drive operational efficiency.

What You Will Do:

  • Provide professional, responsive customer support via phone, email, and CRM workflows regarding product information, pricing, availability, shipping, returns, credits, and general inquiries
  • Process and manage customer orders accurately, including direct sales and consignment orders received through phone, email, and EDI systems
  • Maintain accurate customer records, sales contracts, and documentation within CRM and ERP systems
  • Research and resolve routine and complex order, invoice, shipping, and warranty-related discrepancies using critical thinking and resourcefulness
  • Proactively monitor open orders, coordinate with internal departments, and communicate updates on order status, delivery timelines, product availability, and backorders
  • Collaborate cross-functionally with Sales, Finance, Distribution, Marketing, Purchasing, Inventory Control, and Technical Service teams to ensure seamless customer support
  • Track customer feedback, identify root cause trends, support continuous improvement initiatives, and monitor performance against Customer Service KPIs
  • Support administrative functions including reporting, reception coverage, participation in team meetings, and additional projects or duties as assigned

What You Need:

  • Post-Secondary Education
  • Two years’ experience working in a call center/customer service environment
  • Experience in the medical field
  • Bilingualism (Fluent in both French and English to include writing and speaking)
Travel Percentage: 0%
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Customer Service Agent • Ontario, Waterdown 2 Medicorum Place

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