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Fuze HR
Entrer De Donnees / Data Entry Clerk (SO)Fuze HR • Saint-Laurent, QC, Canada
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Entrer De Donnees / Data Entry Clerk (SO)

Entrer De Donnees / Data Entry Clerk (SO)

Fuze HR • Saint-Laurent, QC, Canada
4 days ago
Salary
CA$50,000.00 yearly
Job type
  • Full-time
  • Permanent
Job description
English Version to Follow: Représentant.e du service à la clientèle bilingue Lieu : Ville Saint-Laurent, Montréal, QC
Type de poste : Temps plein, permanent | Quart de jour Salaire: 50-55k/an

Sommaire du poste Relevant du Directeur des opérations, le ou la titulaire du poste sera responsable d’offrir un service à la clientèle exceptionnel et agira comme principal soutien administratif et remplaçant pour les opérations du bureau. Ce rôle soutient les lignes de produits chirurgicaux et médicaux. Responsabilités principales
  • Agir comme premier point de contact pour les clients (téléphone et courriel) en offrant un service professionnel et rapide
  • Effectuer la saisie de commandes, les confirmations, la facturation, le classement, ainsi que le traitement des retours et crédits
  • Documenter les plaintes clients, recueillir les informations pertinentes et assurer les suivis afin de garantir la résolution et la satisfaction
  • Maintenir des dossiers précis conformément aux exigences réglementaires et aux normes de qualité
  • Créer des bons de commande, recevoir les expéditions et assurer le suivi des niveaux d’inventaire
  • Générer des bordereaux d’expédition à l’aide de logiciels de messagerie
  • Effectuer des suivis auprès des clients concernant les commandes et demandes
  • Fournir un soutien administratif aux équipes internes
  • Agir comme remplaçant principal du personnel de bureau afin d’assurer la continuité des opérations
  • Utiliser les systèmes internes (ex. : ServiceNow, ERP/CRM)
Exigences
  • 2 à 3 ans d’expérience en service à la clientèle, saisie de données ou administration (idéalement dans le domaine médical ou des dispositifs médicaux)
  • Expérience en saisie de commandes, facturation et support administratif
  • Maîtrise de Microsoft Office et des systèmes ERP/CRM
  • Bilinguisme (français et anglais, parlé et écrit) requis
  • Aucun diplôme ou certification spécifique exigé
Profil recherché (atouts essentiels)
  • Expérience en saisie de données
  • Attitude positive et professionnelle
  • Excellentes compétences en communication
  • Fiabilité, autonomie et esprit d’équipe
  • Souci du détail et capacité à gérer des tâches répétitives
  • Respect rigoureux des procédures et normes de sécurité
Conditions de travail
  • Horaire : Quart de jour (négociable)
  • Salaire : 50 000 $ à 55 000 $ selon l’expérience
Avantages sociaux
  • Programme complet d’assurances (médical, dentaire, etc.)
  • REER et DPSP
  • 3 jours de congé maladie
  • 2 semaines de vacances (négociable)
————————————————————————————————————————- Bilingual Customer Service Representative Location: Ville St-Laurent, Montreal, QC
Job Type: Full-Time, Permanent | Day Shift Salary: 50-55k/year Position Summary Reporting to the Operations Manager, the successful candidate will be responsible for delivering excellent customer service and acting as the primary administrative backup for office operations. This role supports surgical and medical device product lines. Key Responsibilities
  • Perform order entry, confirmations, invoicing, filing, and process returns and credits
  • Document customer complaints, gather detailed information, and follow up to ensure resolution and satisfaction
  • Maintain accurate records in compliance with regulatory and quality standards
  • Create purchase orders, receive shipments, and monitor inventory levels
  • Generate waybills using courier shipping software
  • Conduct outbound follow-ups related to orders, inquiries, and service issues
  • Provide administrative support to internal teams
  • Act as primary backup for office staff to ensure continuity of operations
  • Use internal systems (e.g., ServiceNow, ERP/CRM platforms)
Requirements
  • 2–3 years of experience in customer service, data entry, or administrative roles (preferably in medical devices or healthcare)
  • Experience with order entry, invoicing, and administrative support
  • Proficiency in Microsoft Office and ERP/CRM systems
  • Bilingual in English and French (spoken and written) required
  • No specific degree or certification required
Ideal Candidate (Must-Haves)
  • Strong data entry experience
  • Positive, professional attitude
  • Excellent communication skills
  • Reliable, autonomous, and a team player
  • Detail-oriented and adaptable to changing priorities
  • Strong adherence to SOPs and safety standards
Benefits (after 3 months)
  • Full insurance coverage (medical, dental, etc.)
  • RRSP & DPSP retirement plans
  • 3 sick days
  • 2 weeks vacation (negotiable)
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Entrer De Donnees / Data Entry Clerk (SO) • Saint-Laurent, QC, Canada

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