We are looking for a talented Administrative Associate to join our team specializing in Service for our Distribution Business (Val-d'Or, QC).
100% Onsite 5x2 Monday - Friday
Administrative work
Complete timecards for Val Dor technicians from previous day/weekend
Open and close workorders as required/requested
Close WIP that is ready to close
Maintain updates to work orders in progress
Ensure Warranty data required for warranty is captured/collected
Maintain schedule of work minimum one month out
Check in daily on quick serve and warranty dashboard and identify opportunities and solutions on KPIs not meeting target
Create a log daily/weekly of customer requests for technicians (helps to show customer market)
Complete weekly payroll
Assist in closing of workorders in Eastern Canada region
Branch - Facility Fleet
Point of contact for emergency call management when in Val Dor
Work with leader for emergency call management when away from Val Dor
Open Branch on working days & perform facility walk through for any identified facility issues
Ensure signage for days not at the branch and determine with manager where to route all incoming calls when away
Complete the list of contractor contacts with and file in a location shared with leadership when away from the branch
Arrange fleet vehicle repairs
Maintain safety and product levels at the branch
Work with Facility and Safety Admin on tool calibration compliance
Maintain branch maintenance contractors lawn care/snow removal, facilities repair through the contractor management process
Coverall requirements in collaboration with technician supervisors
Bilingual Role
Weekend call outs and customer contact
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check. Apprenticeship documentation and certification will be required prior to hire.
Technicians
Safety
Perform monthly safety talks with all staff and enter in the system once completed
Perform monthly ICARE Audits (Facility)
Report all incidents immediately to leadership including any parts / warehouse incidents
Complete monthly facility inspections as per corporate policy
Customers
First point of contact for all customers inquiries
Build quotes for customers
Collaboration
Leadership
Escalate concerns or customer / staff situations
Complete additional technician requests form in system and contact leader to escalate to other branches once completed
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Experience:
Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
Min Salary C$75200
Max Salary C$112800
Business Justification Backfill
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.
Administrative Associate • Val-D'Or, QC
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