Program Manager, Operations Transformation

Program Manager – Operations Transformation (Contract)

Location: Hybrid (Onsite Tues–Thurs), Waterloo, ON,

Pay Rate: $50 Per hour+ 4% Vacation Pay

Contract Duration: June 1, 2026 – December 4, 2026

Schedule: Monday to Friday, core business hours

Extension / Conversion: Possible

About the Role

We are seeking an experienced Program Manager / Project Manager to support the AdminAdvantage Operations team during a critical phase of growth and transformation. This role will play a central part in coordinating operational change initiatives, launching new client services, and supporting the final stages of multiple automation programs as the organization transitions to a future‑state Target Operating Model.

Reporting to the AVP, AdminAdvantage Operations, you will act as a key connector between strategy, delivery, and day‑to‑day operations—providing structure, clarity, and momentum in a fast‑moving, evolving environment.

This is an excellent opportunity for a seasoned operations‑focused Program Manager who thrives in ambiguity and enjoys driving meaningful organizational change.

Key Responsibilities

📌 Program & Delivery Management

• Develop and manage integrated project roadmaps aligning automation, new services, and operating model changes
• Track milestones, dependencies, risks, and issues; proactively resolve blockers
• Serve as the central coordination point across multiple operational sub‑teams

⚙️ Automation & Process Enablement

• Partner with operations and technology teams to support change readiness
• Identify and address operational impacts of automation initiatives
• Support transition planning from manual or legacy processes to automated solutions

🧭 Operating Model & Organizational Readiness

• Support the design and implementation of the Target Operating Model
• Assess readiness impacts across people, processes, tools, and ways of working
• Develop and execute readiness plans covering training, role clarity, capacity, and sequencing of change
• Prepare teams for increased scale, new services, and new ways of working

🤝 Change & Stakeholder Management

• Translate strategic objectives into actionable execution plans
• Facilitate planning workshops, leadership sessions, and alignment forums
• Communicate progress, risks, and decisions clearly to stakeholders
• Reinforce transparency, clarity, and shared understanding throughout the organization

📊 Governance & Reporting

• Establish governance forums, reporting cadences, and decision frameworks
• Deliver concise, executive‑level updates to senior leadership
• Maintain clear, current documentation, including roadmaps, plans, and process artifacts

Measures of Success

• Clear, actionable roadmaps supporting the AdminAdvantage Operations future state
• Improved organizational readiness for new services, automation, and operating model changes

Required Qualifications (Must‑Have)

• 6+ years of experience in Program or Project Management
• Proven experience supporting large‑scale operational or organizational transformation
• Strong end‑to‑end delivery and roadmap ownership
• Experience assessing and preparing people, process, and tooling impacts
• Exposure to automation initiatives and process transitions
• Strong senior‑level stakeholder communication and influence skills
• Operations‑focused background (non‑IT delivery)

Preferred Qualifications (Nice‑to‑Have)

• Insurance industry experience
• Target Operating Model design or implementation experience
• Executive governance and reporting experience
• Workshop facilitation and planning expertise
• Strong PowerPoint and executive storytelling skills
• Comfort working in ambiguity and fast‑changing environments
• PMP, Prosci, or similar certification

Important Notes

• This role is not suitable for candidates with a fully IT‑focused background

Why Join?

• This role offers strong growth opportunities and exposure to senior leadership while playing a hands‑on role in shaping the future of a growing operations organization.

Use AI for Hiring: Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.

Why Kelly?

At Kelly®, we’re committed to finding rewarding opportunities that help you thrive—both professionally and personally. We partner with leading organizations across industries, connecting talented individuals to roles that fit their skills, interests, and goals. As part of the Kelly team, you’ll have access to a diverse network, ongoing career support, and resources to help you succeed. We value inclusion, respect, and work-life balance, and we offer competitive pay and benefits. Join us and discover what’s next for your career!