Supervisor, Customs (Day Shift)

SUMMARY

Primary duty is to provide assistance to the Branch Manager in the day-to-day operations of the Niagara Falls branch during night and weekend shifts

KEY DUTIES AND RESPONSIBILITIES

• Set up shipments for importing across all modes of transport using SWI/IID
• Troubleshoot rejects for all branches after hours and on weekends should they occur
• Manage and approve vacation time and scheduling team members accordingly to shifts
• Assist operators with questions regarding clearances, CBSA related issues, and any other inquiries that are brought forward
• Constantly check on workflow and confirmation of entries, when due
• Adhere to all Standard operating Procedures and Polices set in place by the department and organization
• Identify tasks that require special handling, recommend process improvements, and implement resolutions within assigned scope of responsibility
• Provide input and be an active participant at weekly team briefings
• Perform Other duties as and when assigned

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• High School Diploma or Equivalent qualification
• Certified Customs Specialist (CCS) or working towards the certification
• 2 years of customs brokerage experience

Skills and Competencies

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Ability to communicate effectively in a diverse multicultural environment.
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite
• Knowledge of Imanet System, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Occasional travel may be required
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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DSV does not use AI to screen candidates during the recruitment process