Assistant Manager, Retail Services

Year Round

Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

• Safety as a cornerstone.

• Share our passion – every day.

• Always act with integrity.

• We work as a team.

• Aim for best.

• Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.

• Working for a company that stands behind its mission, vision, and values.

• An inclusive and rewarding company culture where employees are valued and supported.

• Explore and work at a world-class mountain destination.

• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

• Work with hospitality professionals that take pride in providing a high-end guest experience.

• An opportunity to grow and learn in a work environment that promotes feedback and development.

• Discounts with brand partners and on CMH merchandise.

• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Position Title: Assistant Manager, Retail Services

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Manager, Retail Services

Location of Work: Banff, Alberta

Job Status: Full-time, Year-Round

FLSA Status: Non-Exempt

Number of Positions: 1

Direct Reports: 0

Indirect Reports: 22

Date of Last Review: May 2026

Desired Start Date: Early June 2026

Position Overview

The Assistant Manager, Retail Services plays a pivotal role in overseeing and optimizing various aspects of warehouse operations and retail initiatives. This multifaceted role involves meticulous coordination, strategic planning, and collaborative efforts across different functional areas.

Essential Duties and Responsibilities

Retail Guest Service Leadership:

• Collaborate with Guest Services for Snowboard and Ski reservations.
• Provide assistance with special requests for equipment.
• Provide technical assistance to guests for ski and snowboard selection.
• Coordinate with wholesale and North American sales reps regarding retail or equipment requests.
• Collaborate with Guest Services for AFD requests.

CMH Lookbook Leadership:

• Curate products for CMH lookbook and craft compelling stories for the homepage.
• Coordinate digital assets with vendors.
• Address online guest inquiries and requests.

Retail Inventories

• Travel to lodges and accurately count and record physical inventories

Lodge Shop Support

• When required, be available and able to travel to remote lodges and provide onsite support

Award Coordination:

• Facilitate tracking and timing of award presentations.
• Address guest requests for special items related to Million Foot and Alpinist Awards

Snowboard Fleet Management:

• Oversee an annual snowboard buy.
• Coordinate with Vendors, including obtaining demo snowboards for testing.
• Collect feedback from lodges and guests to select suitable snowboards.
• Collaborate with our Equipment Specialists to assess needs for parts, boards, and bindings.
• Facilitate product knowledge sessions for fall training.

Equipment Waivers

• Update and distribute Equipment Release forms annually.
• Review Equipment Release forms and file for storage.

Buying Team Assistance:

• Attend vendor viewings and provide feedback on potential purchases.
• Assist in researching suitable product and collaborating on SMUs.
• Analyze retail OTB reports for sales, overstock, and understock by category.

All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and provide assistance as required during emergency response situations.

Minimum Qualifications

• Post-secondary education in a related field.
• 1-2 years of experience in a professional office setting.
• 3+ years of experience in ski industry related retail.
• 2+ years of Ski / Snowboard Tech Shop experience.

All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.

Working Conditions

• Able to lift, carry, or otherwise move and position up to 50 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business.
• This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis.
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.

Benefits and Perks:

• Health and dental benefits after 90-day probationary period.
• Group Savings Plan eligibility after the 90-day probationary period.
• Paid personal/sick and vacation days.
• CMH Ski Pass Program
• IKON Pass Benefits
• Pro deal affiliations with Brand Partners
• Opportunities to heli-hike and heli-ski, as available.