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Workforce Management Analyst at BrokerLinkBrokerLink • Winnipeg, Canada
Workforce Management Analyst at BrokerLink

Workforce Management Analyst at BrokerLink

BrokerLink • Winnipeg, Canada
3 days ago
Job type
  • Full-time
Job description
Elevate service excellence as a Workforce Management Analyst at BrokerLink, where your skills in analysis and optimization will drive team success. This role supports real-time monitoring and reporting in a collaborative environment.

As a key member of BrokerLink's team, you will ensure adherence to service levels while optimizing work schedules for growth and financial objectives. A university degree or equivalent experience is required, along with strong Excel skills and familiarity with WFM software. Contribute to improving operational efficiency and support managers with actionable insights.

Key Responsibilities: • Monitor inbound/outbound calls and adjust schedules • Ensure daily service-level objectives are met • Build and generate timely operational reports • Analyze daily forecasts and adjust for trends • Provide first-line support for web station users

Requirements: • University degree or college diploma required • 1-3 years’ experience in workforce planning preferred • Proficiency in WFM systems, including Nice-WFM • Strong Excel skills, including pivot tables • Bilingual in French and English preferred

Utilize your analytical and communication skills to enhance team performance at BrokerLink. #J-18808-Ljbffr
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Workforce Management Analyst at BrokerLink • Winnipeg, Canada

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