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Bell
Director, Operational Technology and Business IntelligenceBell • Toronto, ON, Canada
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Director, Operational Technology and Business Intelligence

Director, Operational Technology and Business Intelligence

Bell • Toronto, ON, Canada
17 days ago
Job type
  • Full-time
Job description

Req Id: 429744

Summary We are seeking a strategic and forward-thinking leader to drive the evolution of our Operations Technology and Business Intelligence capabilities. In this role, you will own and deliver a multi-year technology and data roadmap that enables scalable, data-driven operations. You will play a critical role in transforming customer operations by leveraging advanced platforms, cloud technologies, and actionable insights—enhancing customer experience while driving efficiency and innovation. This position requires a strong mix of technical expertise, business acumen, and people leadership.

Key Responsibilities

  • Strategy & Leadership
  • Own and execute a multi-year roadmap for Operations Technology and Business Intelligence aligned with enterprise transformation goals
  • Translate technology investments into measurable business outcomes and communicate effectively with senior leadership
  • Lead, coach, and develop a high-performing organization
  • Operations Technology
  • Oversee key operational platforms (e.g., AgentSuite, CCaaS, and other proprietary/external solutions) supporting large-scale customer operations
  • Evolve architecture and technology strategies in partnership with internal and external stakeholders
  • Drive innovation and modernization to enable more agile, efficient, and customer-centric operations
  • Business Intelligence & Data
  • Lead the development of advanced analytics and business intelligence capabilities
  • Deliver actionable insights and tools that improve operational performance and customer experience
  • Champion a data-driven culture across the organization
  • Partnerships & Governance
  • Manage strategic vendor and partner relationships to maximize value and innovation
  • Collaborate cross-functionally to align priorities and drive consistent execution across teams
  • Ensure strong project delivery, governance, and change management practices

Critical Qualifications

  • Passion for using technology and data to transform customer operations
  • Experience leading software development lifecycles and analytics/reporting functions
  • Proven ability to lead and scale teams of developers, BI specialists, and data analysts
  • Hands-on experience with cloud technologies, ideally GCP (BigQuery, Vertex AI, Cloud Run, Cloud SQL)
  • Strong understanding of modern, scalable cloud architectures
  • Demonstrated success delivering complex solutions on time and within budget
  • Exceptional stakeholder management and executive communication skills
  • Strong business acumen in a fast-paced, competitive environment
  • Proven experience in project and change management
  • Bachelor’s degree (or higher) in Engineering, Software Development, or a related field
  • Minimum 5+ years’ experience in strategy, engineering, analytics, consulting, or related fields
  • Minimum 5+ years’ experience in people leadership

Preferred Qualifications

  • Experience in software development, business intelligence, or AI/ML
  • Cloud migration and operations experience
  • Telecommunications industry experience (wireline/wireless)
  • Familiarity with modern BI tools and frameworks
  • Experience supporting call center/contact center environments, including workforce management and performance metrics

Adequate knowledge of French is required for positions in Quebec.

Additional Information

  • Position Type: Management
  • Job Status: Regular - Full Time
  • Job Location: Canada : Ontario : Mississauga, Canada : Ontario : Ottawa, Canada : Ontario : Toronto, Canada : Quebec : Montreal
  • Work Arrangement: Hybrid

EEO Statement

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

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Director, Operational Technology and Business Intelligence • Toronto, ON, Canada

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