Supervisor, Ambulatory Care

OVERVIEW

The Supervisor is an experienced clinician who works with the Manager to lead the Medical & Surgical Clinics (Ambulatory Care) at Michael Garron Hospital. The Supervisor is responsible for coordinating the delivery of high quality inter-professional care safely and consistently on their assigned units. This is achieved through continuous supervision and coaching of team members to promote care that is patient centered, timely and efficient. The Supervisor champions best practices and uses clinical expertise to lead and enable an inter-professional team in quality and process improvement initiatives and facilitates change to meet the needs of our patients and their families.
The Supervisor is the first point of contact and resource for staff, patients and families. This position supports and empowers staff by contributing to the identification of learning and developmental needs and participating in ongoing training and orientation of staff in the unit of responsibility. The Supervisor develops communication strategies for the unit in collaboration with the Manager, and facilitates discussion between team members and other health care professionals to ensure consistent patient care across all shifts. The incumbent contributes to corporate initiatives and efforts to enhance Michael Garron Hospital’s mission, values and goals. The Supervisor of Medical & Surgical Clinics will be responsible for cross coverage with the Supervisor of Oncology & Hematology Clinics and the Systemic Therapy Unit (Oncology).

EDUCATION

- Undergraduate degree in a clinical discipline; BScN preferred.
- Masters degree in Health Care Administration, Business Administration, or health-related field preferred
- Current registration with professional College/Association required.

QUALIFICATIONS

- 5 years recent and related clinical experience in an acute care role required.
- Recent relevant experience in leadership or supervisory roles in the field of nursing/healthcare.
- Experience in an outpatient setting, surgical pre and post-operativecare, diabetes education and/or clinic patient flow or coordination strongly preferred.
- Experience in oncology (systemic therapy) preferred
- Experience with EMR design, virtual care, remote monitoring an asset
- Demonstrated effectiveness with leading and mentoring staff to achieve desired performance outcomes.
- Experience identifying educational needs and contributing to development of learning plans and tools.
- Experience with performance management an asset.
- Demonstrated commitment to continued learning and effectiveness in promoting the value of learning to staff.
- Experience with patient safety investigations, change management and leading quality improvement initiatives.
- Ability to demonstrate empathy, sensitivity, compassion and mutual respect toward team.
- Demonstrated excellence in interpersonal, written and verbal communication skills including ability to demonstrate tact and diplomacy.
- Flexible, organized and self-directed; has initiative and independent judgment.
- Demonstrated ability to multi-task, problem-solve with proven critical and creative thinking skills.- Demonstrated knowledge of patient/staff scheduling systems, payroll systems, workload management systems
- Demonstrated computer literacy with competence in Microsoft Office.
- Good work and attendance record required.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and proceduresset by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

EMPLOYMENT EQUITY & ACCESSIBILITY STATEMENT

Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team.

Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs.

This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate.

MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.

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