Customer Service Agent (hybrid, 2 days from St-Hubert)

Company description Alterfina is a fast-growing company reinventing alternative consumer financing. Our mission: to offer credit solutions that are tailored, human, and responsible. We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits. Our five core values— respect, integrity, empathy, innovation, and excellence —guide everything we do and help shape our culture. Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the company’s success… and on the lives of our clients. Purpose of the role At Alterfina, things are moving fast! As a rapidly growing company now firmly established in the Ontario market, we are looking for passionate customer service professionals who want to make a real difference in the client experience. Are you bilingual, people-oriented, and motivated by a dynamic environment where no two days are the same? We want to meet you! Your role with us As a Customer Service Representative, you will be much more than just a point of contact — you will be a true partner for our clients. Your goal? Deliver a human, reassuring, and efficient experience with every interaction. What will your days look like? Welcome and assist clients by phone, email, and text message Quickly understand their needs and provide tailored solutions Clearly explain our products, terms, and tools Handle day-to-day requests such as payments, account changes, follow-ups, agreements, etc. Ensure proactive follow-up until the issue is fully resolved Manage more delicate situations with calmness, professionalism, and empathy Accurately document every interaction in our systems Actively contribute to the continuous improvement of the customer experience You are probably the person we are looking for if… You are fully bilingual in French and English, both spoken and written You have at least 2 years of experience in customer service or a call center environment You are known for your listening skills, professionalism, and ability to build trust quickly You remain calm even in more complex situations You are comfortable using technology tools (CRM, phone systems, messaging platforms, etc.) You enjoy achieving goals and finding practical solutions You are a team player who thrives in a collaborative environment Why choose Alterfina? A workplace where your autonomy and ideas are truly valued A hybrid work model: 3 days from home and 2 days in our beautiful Saint-Hubert offices Genuine work-life balance (Concilivi certified) Comprehensive group insurance (health, dental, and vision) with 50% employer contribution Free telemedicine services and Employee & Family Assistance Program Group RRSP with employer contributions Competitive vacation policy and 7 sick days Employee recognition programs and wellness activities throughout the year Ongoing training to support your professional growth Ready to join a company that’s evolving fast? If you want to grow within a dynamic team where your work truly makes an impact, we would love to hear from you! Apply now and grow with us. We thank all applicants for their interest. Only candidates selected for an interview will be contacted. The use of the masculine form is intended solely to simplify the text.