ECH - Director, Sales Operations

Overview

Empire Homes is seeking a Director, Sales. In this position, you will play a pivotal role in aligning our sales strategies with business objectives by driving sales growth, delivering a unified customer experience, and contributing to the overall success and profitability of the company. You will lead the sales process, use data to drive business decisions, and implement/monitor technology tools to support sales goals. Additionally, you will lead and optimize the end-to-end sales process by leveraging sales data and collaborating with on-site agents to identify trends, forecast sales, and implement recommendations to improve sales effectiveness and operational efficiency.

This role is located at our Empire Canada Head Office in Vaughan, ON. This posting is for a replacement position. The expected annual salary range for this role is $150,000 - $190,000/year. This position is also eligible to participate in our short-term incentive program.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.

What We Are Looking For

• 7+ years of experience working in a sales and operations role, predominately low-rise residential.
• Bachelor’s degree in business, marketing or related field.
• Homebuilding industry experience is mandatory with demonstrated success leading centralized sales operations and supporting multiple active communities.
• Strong communication and cross-functional collaboration skills.
• Results-oriented mindset.
• Valid “G” driver’s licence with expectation to drive to sites in Western Ontario including but not limited to Niagara, Brantford, Caledonia, and Kitchener.

Why Join Empire Homes

Joining Empire Homes isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. At Empire, we are redefining what it means to work in the homebuilding industry by fostering a culture of creativity and excellence. We firmly believe our employees are the cornerstone of our success, and we\'re committed to guiding growth every step of the way.

• Opportunity to collaborate with other skilled and visionary professionals.
• Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
• Enjoy peace of mind with our employer’s paid benefits.
• Invest in your future with employer sponsored RRSP plans.
• Keep growing your career with continuing education support and opportunities for learning and development.

What You’ll Be Doing Each Day

• Develop sales strategies aligned with Empire’s growth objectives across all active communities.
• Optimize existing sales processes and ensure continuous improvement within operations, administration, and on-site sales.
• Maintain quality and consistency in our sales data and ensure all systems are optimized including Newstar and Salesforce.
• Analyze sales data to support and measure the impact of the sales and marketing programs currently in place.
• Manage the sales goals, projections, and processes, and plan the strategies to achieve the sales goals.
• Creating and managing our automated sales tools to increase the sales process efficiency.
• Implement and manage our sales force CRM tool to maximize opportunities and customer experience.
• Champion a unified and consistent customer experience across all sales touchpoints.
• Serve as the central point of sales operations data and intelligence for the division, leveraging and synthesizing a range of quantitative and qualitative data sources.
• Provide incentives and promotion recommendations based on the marketplace in collaboration with market research.
• Monitors inventory levels at all communities and make recommendations on future product/phase launches.
• Provide leadership and guidance to the sales administration team approving all amendments to agreements, deposit extensions requests, etc.
• Oversee, coach, train, and mentor a team of Sales Professionals, Sales Operations with the goal of improved response time, deal velocity, closing rates, forecasting accuracy, and customer engagement.
• Build and maintain broker and agent relationships.
• Plan broker events to build Empire’s brand presence in the market place.
• Work closely with our direct buyers and brokers and external sales team.
• Forecast and manage sales operations budget.
• Regular travel to sales offices and active communities is required.

Who We Are

We are one of North America’s largest private homebuilders, with operations in Ontario, Texas, Georgia, Tennessee, the Carolinas, and Colorado. We empower you to shape your career in ways you may never have imagined. We create opportunities that support where you’re headed.

Empire Homes is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodation throughout the recruitment and selection process for any qualified applications under the respective provincial human rights codes. Please advise a member of our team if you require accommodation to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Notice Of AI Use In Recruitment: We use AI technology and tools to support streamlining parts of our candidate screening process. Every step involving AI is reviewed and guided by our People & Culture team to ensure objectivity, equity, and compliance with our company policies, federal and provincial/state legislation and create a people-centered experience.

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