Client Service & Support Manager, Employee Benefits

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!

We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

We are Proud to Offer

• Competitive compensation
• Comprehensive tuition financing and career-related training and development
• Company matching RRSP contributions
• Customizable flexible benefits options for you and your family
• We promote work-life balance through flexible scheduling and hours
• A progressive employee assistance program through LifeWorks
• Mental and physical wellness initiatives

HUB Cares: we are a company that gives back and is active in the community

THE OPPORTUNITY

As a Client Service & Sales Support Manager you will work to ensure, through collaboration, teamwork and the selection and development of employees, strong client focus and satisfaction through the timely delivery of a quality end product. This is a Regular, Full Time role based out of our Downtown Vancouver office located in the Bentall One Building, occasionally working out of our Head Office at Still Creek, Burnaby.

Our Bentall One Vancouver office is located in center of Downtown Vancouver. This location is easy accessible by skytrain and near many shops, restaurants and amenities.

You would be joining our rapidly growing Employee Benefits, and would be instrumental in helping build an innovative, client-focused approach and culture. Choose a career with HUB and create a future that combines a diverse, challenging work environment with financial security and celebrated success.

The Opportunity

As Manager, Client Service and Sales Support you’re responsible for overseeing all aspects of and service to our valued group benefits clients.

You ensure, through collaboration, teamwork and the selection and development of technically competent employees, strong client focus and satisfaction through the timely delivery of a quality end product. A deep understanding of what is needed to support sales and service success for our group benefits clients is critical.

This position reports to our VP of Group Benefits, and is the expert and owner of our Group Benefits Division service and support functions for our Downtown Vancouver operation.

Key Responsibilities

• Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible
• Coach, support and supervise our Downtown Vancouver Employee Benefits service and support team including: Recruitment Onboarding Training & Development Performance Management Engagement
• Foster a positive, engaging work environment to attract and retain top talent
• Work with HR and the VP of EB to develop a career pathing plan for existing team members
• Ensure effective and efficient business processes and procedures are in place
• Optimize quality and volume of work
• Workforce planning to meet business objectives and goals
• Schedule regular meetings and check-ins with individual team members to discuss performance and goals
• Ensure proper provincial licensing as well as insurance company contracting is in place
• Collaborate with national and corporate resources
• Support management with the oversight of Accounts Receivable or revenue allocation as needed
• Other duties and responsibilities as assigned

Talent Management Responsibilities

• Support team members to ensure that they are achieving agreed team and individual goals for client response times, workload, etc.
• Evaluate and counsel employees relative to performance, conduct, attendance, and adherence to policies, procedures and regulations
• Focus on development and career pathing for team members
• Approve and manage staff schedules such as vacation, appointments, education
• Coordinate vacation back-ups as needed
• Host and maintain regular monthly meetings with the team
• Schedule quarterly check-ins and annual year-end reviews with individual team members to discuss performance and professional goals
• Know when to escalate issues to the next level of management
• Assist in establishing team priorities and goals
  

The Requirements

The successful candidate thrives in a collaborative and results-driven atmosphere and leverages their strong communication and interpersonal skills to build a team-oriented environment. Your passion for efficiency and process improvement has you constantly looking for opportunities to optimize resources. You’re highly skilled in planning as well as executing on your plans.

• A strong aptitude to work collaboratively with direct reports, colleagues, business partners and front-line talent to create a results-driven team
• Strong communication skills (verbal & written)
• Excellent interpersonal skills
• Able to manage a team of staff in a dynamic, fast-paced environment
• Strong organizational skills
• 5-10 years group benefits experience
• LLQP Licensed (in BC or other provinces)
• Industry designation (CEBS or other)
• Prior experience managing and developing talent

Our Culture Starts with You

• We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
• You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY
  

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our !

Department General ManagementRequired Experience: 5-7 years of relevant experienceRequired Travel: No Travel Required

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