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Auxilium Health
IT Operations ManagerAuxilium Health • Winnipeg, Canada
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IT Operations Manager

IT Operations Manager

Auxilium Health • Winnipeg, Canada
11 days ago
Job type
  • Permanent
Job description
POSITION: IT Operations Manager

COMPANY: Auxilium Health

LOCATION: Oshawa, Ontario

EMPLOYMENT TYPE: Full-time, Permanent

HOURS WORKED: 37.5 hours / week, Monday-Friday

REPORTING TO: Chief Operating Officer

Overview We are seeking an IT Operations Manager to oversee and improve the day‑to‑day delivery of IT services across the organization. This role will act as the primary operational liaison between internal teams and our Managed Service Provider (MSP), while also supporting and leading key IT initiatives.

IT Operations & Team Coordination

Coordinate and manage internal IT staff, including workload distribution and priorities

Oversee daily IT operations across the organization

Implement and track KPIs to measure team performance, ticket resolution, and service quality

Ensure timely resolution of issues and clear visibility into IT activities

Provide hands‑on support when needed for troubleshooting and issue resolution

And other duties as required

MSP & Vendor Management

Act as the primary operational point of contact between the organization and the MSP

Monitor performance, service levels, and responsiveness of the MSP

Challenge recommendations when needed to ensure cost‑effectiveness and alignment with business needs

Identify opportunities to optimize vendor usage and support potential future transitions if required

Project Coordination & Delivery

Support and lead key IT initiatives, including ongoing and future projects

Coordinate stakeholders, timelines, and deliverables across internal teams and vendors

Lead projects independently within the first 3 months

Ensure projects are delivered with minimal disruption to business operations

Process Improvement & Structure

Establish and improve IT processes, including ticketing workflows, escalation paths, and documentation

Bring structure and consistency to IT operations and communication

Identify inefficiencies and recommend practical improvements, and oversee implementation

Technical Skills

Working knowledge of:

Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, etc.)

Google Workspace

Ticketing systems

Comfortable being hands‑on when needed to support troubleshooting and implementation

VoIP experience, including setup and troubleshooting

Solid understanding of computer architecture and networking, including Hyper‑V, VMware vSphere (ESXi and vCenter), and related infrastructure

Soft Skills

Highly organized and process‑driven

Assertive and confident in managing vendors

Strong communication skills across technical and non‑technical stakeholders

Ability to manage multiple priorities and follow through to completion

Relationship‑oriented with a collaborative approach

Requirements

Bachelor’s Degree or Advanced Diploma in Information Technology, Computer Science, or a related field, or equivalent hands‑on experience

3‑5+ years of progressive experience in IT

At least 1 year of experience in a supervisory capacity

Experience overseeing IT operations and supporting team direction in a fast‑paced environment

Strong working knowledge of Microsoft environments and core IT infrastructure

Assets

Microsoft certifications (e.g., Microsoft 365, Azure)

CompTIA Security+ or Network+

ITIL Foundation certification

Exposure to or certification in AI/automation tools, with the ability to identify opportunities to improve IT efficiency

Working Conditions

Office environment, primarily sitting at a desk working on a computer.

Ability to lift and carry equipment weighing 25‑50 lbs.

Occasional travel may be required for off‑site support or project work.

Auxilium Health is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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IT Operations Manager • Winnipeg, Canada

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