Senior Manager, Operations

JOB DESCRIPTION

The Pets Table is on a mission to reimagine pet food, one bowl at a time. We believe there’s a better way to feed our good boys and girls. A way that gives every pet - the long-haired, the short-legged, and the spotted alike - a seat at the table, with healthy recipes developed with vets and made from wholesome ingredients that humans trust.

We’re a new brand within the HelloFresh Group which launched in 2023 in the US. We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also having the many benefits of being part of a larger organization. We’re looking to scale rapidly, to disrupt the pet food industry and to help pawrents improve their furry family members’ wellbeing.

We’re building a strong team and culture for The Pets Table. Every new hire has the ability and is encouraged to contribute to the success of this venture as well as the culture of the team. We know that hiring the right people makes a huge difference.

So, if you’re keen to join a high growth, entrepreneurial company where you can have an impact, then look no further!

Job Description:

The Senior Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product and operations workstreams. You will have the opportunity to deep dive into different functional areas, designing and executing projects. Areas of focus may include Fulfillment Management, Forecasting, Logistics, Operations Tech Enablement and KPI Tracking. The Senior Manager, Operations is highly agile, has a passion for diagnosing and bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), and adept at change and stakeholder management.

You will ...

• Manage key weekly operations tasks to ensure boxes get out on time and correct every week
• Manage relationships and performance of all current and future 3PLs
• Own carrier network strategy to optimize on time performance and cost, including onboarding new carriers
• Manage SCM tech roadmap and ensure order management process runs smoothly daily, including proactively conducting various analyses on weekly tech and order issues
• Optimize and monitor fulfillment and shipping costs to meet margin goals
• Partner directly with COO to spearhead new product and operations related initiatives from inception
• Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners. This includes active stakeholder management and maintaining open lines of communication with project sponsors
• Lead continuous improvement projects. This may involve designing and prototyping systems and tools
• Be empowered and encouraged to propose new ideas to improve our product and operations

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of working in cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• Agile —Thrive on shifting priorities and new challenges, willing to move forward without a roadmap, building and driving the needed structure
• A critical thinker — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Enterprising — Seek to take up and start new projects. Able to achieve work with the risk of failure
• Creative — Challenge conventional methods and open to new ideas
• Driven by results — Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes and require little oversight to move projects forward
• A clear communicator — With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
• Ability to influence key stakeholders, work cross-functionally and autonomously
• Goal-oriented with the ability to break complex, unstructured problems down into components of impact and derive quantifiable action items
• Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan and executing flawlessly.
• Self-motivated, driven and able to work effectively both independently and in a team environment

At a minimum, you have...

• Bachelor’s Degree in related Business or operations fields or equivalent education/experience
• At least 5 years of related work experience, ideally with operations and/or data analytics experience
• Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
• Experience working on or managing complex projects in a hands-on analytical environment
• Proven experience establishing, implementing, and executing operational process
• Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify/resolve problems quickly using sound and professional judgment
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
• Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion

You’ll get…

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors. Toronto, ON Pay Range$116,130—$134,300 CAD