Director, Terminal Operations

Location of Work 2000 Airport Road NE, Calgary Alberta T2E 6W5 Canada

Status:

Full Time, Permanent

Number of positions available:

1

Language of Work:

English (Bilingual English/ French is an asset)

NOC:

00015

Wage range:

$166,050- $184,500

Performance Pay:

Eligible for annual performance- based Short Term Incentive Pay (STIP) bonus.

Why Calgary Airports Powered by heart and dedicated to excellence, we’re the team that keeps Calgary connected – and you could be our newest member.

We’re in the business of uplifting people, and every day, we create runways to new places and possibilities, building a better airport experience for everyone.

What’s the Team Like The Terminal Operations Division is responsible for delivering safe, efficient, and exceptional airport terminal operations that support millions of passengers each year. This team oversees terminal operations, guest experience, facility services, and baggage services, working collaboratively with internal partners and external stakeholders. Their work is critical to ensuring regulatory compliance, operational excellence, and a world-class passenger experience that aligns with Calgary Airports’ strategic priorities.

What Are Some of the Responsibilities

Provide strategic leadership and direction for Terminal Operations to optimize efficiency, operational performance, and continuous improvement.

Oversee daily terminal operations, facilities services, guest experience, and baggage services to ensure safe, reliable, and high-quality service delivery.

Develop and implement divisional strategies, business plans, and performance objectives aligned with organizational goals.

Lead, coach, and develop a team of senior leaders, fostering a high-performing, accountable, and inclusive culture.

Ensure compliance with all applicable federal, provincial, and municipal regulations, safety standards, and security requirements.

Provide financial oversight, including development and management of operating budgets, capital planning, and cost optimization initiatives.

Build and maintain effective relationships with internal partners, airlines, tenants, regulators, and service providers.

Bachelor’s degree in business management, Aviation Management, Operations, or a related field is required. Relevant professional experience may be considered in lieu of formal education.

10–15 years of progressive experience within aviation, airport operations, or a similarly complex, regulated environment.

Minimum 5 years of senior people leadership experience, including leading managers or multi-functional teams.

Demonstrated experience developing and executing strategic and operational plans aligned with enterprise objectives.

Proven experience managing complex operations while ensuring regulatory compliance and operational safety

What Additional Skills Are an Asset

Bilingual in English and French

Master’s degree in a related field.

Professional leadership certifications such as PMP, Lean Six Sigma, Change Management, or equivalent.

What Does Diversity Mean to Us We are committed to building a team where exceptional leadership shines and our crew thrives both at work and at home. We believe that deliberate steps such as creating a workplace that is physically and psychologically safe, equitable to all, and actively and diligently taking steps along the path to reconciliation are the keys to making this a reality.

Our Values We prioritize genuine concern and compassion for everyone we engage with, from our team members to our partners and guests, always striving to help and support one another.

We actively seek diverse perspectives in our decision-making and collaboratively tackle challenges.

We work together with trust and transparency, supporting one another to achieve the collective goals of our organization.

We grow, evolve, and adapt with purpose, continually aligning our actions with our vision.

We embrace curiosity and boldly challenge the status quo, exploring new opportunities and taking thoughtful, responsible risks that drive purposeful innovation.

Contact Information Talent Acquisition Team Calgary Airport Authority Email: people@yyc.com

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