Job Summary
Supports inbound and outbound sales efforts by applying developed knowledge of electrical products, customer needs, and sales processes. Works under moderate supervision to handle routine transactions, respond to customer inquiries, and supports the sales organization in achieving revenue goals. Uses established procedures to identify solutions in straightforward situations, make sound decisions, and maintain strong customer relationships through prompt, professional service. Champions digital adoption to streamline interactions, enhance responsiveness, and elevate the overall customer experience.
Key Responsibilities
*Determines appropriate product selections and pricing for customer orders by referencing inventory, lead
times, and contract terms.
• Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of
customer transactions.
• Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell
opportunities.
• Handles incoming calls and emails from distributors, contractors, and end users to provide product
information and resolve routine service issues.
• Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support
data accuracy and reporting.
• Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical
specifications as needed.
• Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback,
escalating issues when necessary.
• Prepares and organizes sales materials, product catalogs, and customer records to support inside sales
operations and training needs.
• Exercises professional judgment when managing customer concerns and provides informal guidance to
newer team members on system use and customer service best practices.
• Performs other duties as assigned
• Complies with all policies and standards
Required Education & Experience
Minimum Education Level: High School Diploma
Years of Experience: 2-4 years
Preferred Education & Experience
Years of Experience: 5-7 Years
Spans of Control
Does this role Manage Southwire Team Members: No
Travel
Travel: 10%
Physical Requirements
Moving: 5%
Standing: 5%
Sitting: 90%
Working Conditions
Office
Equipment
Computer/Keyboard
Competencies
Action OrientedBalances StakeholdersCollaboratesCustomer FocusNimble LearningPlans and Aligns
Skills
SalesforceRelationship BuildingSales ProspectingNegotiationOrder EntryLead GenerationEnthusiasmCustomer Relationship ManagementPositivitySelling Techniques
Inside Sales Representative • Mississauga, ON, CA, LR E
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